front office coordinator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Interested in obtaining a position within your company, that will allow me the ability for growth and commitment, as well as offer me the opportunity to display my many attributes of team effort, proficient customer service abilities, organization and dedicated committed work experience. My Skills and work ethic will prove me to be a asset to the company

  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Interpersonal skills
  • Leadership
  • Management skills
  • Problem-solving
  • Time management
  • Transferable skills
Front Office Coordinator, 04/2018 to Current
Basis Independent SchoolsNew York, NY,
  • Interviewed patients to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Worked payor denials from the denial organizer
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled and confirmed patient appointments for therapy
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for therapy visits and procedures using EMR software.
  • Processed patient payments and scanned identification and insurance cards.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout the practice including therapist, technicians and others
  • Verified proper coding on more than 80 claims per week, investigating and resolving issues to maintain billing accuracy.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Contacted insurance providers to verify correct insurance information
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Initiated some appeals and noted accounts of tasks that were completed
Head Front Desk Receptionist/ Cashier, 01/2016 to 03/2018
Village Medical CentersCity, STATE,
  • Daily duties included from rotating to front desk or cashier position, using operating system centricity.
  • Front desk everyday tasks included but not limited to checking patients in, verifying insurance and putting deductibles/copays into pts chart.
  • Verifying insurance included using insurance websites with login or calling varies companies.
  • Front desk is the main source of communication for the clinic we answered phones and exchanged notes in pt chart between pt., nurse and provider, scheduled all appointments and requested refill requests on medications from pts or pharJessicas.
  • As cashiers we collected copays and allowed amounts from deductible plans, scheduled follow up appts.
  • Filed claims using all CPT office codes and handled referrals for pt. as this clinic was a PCP clinic.
  • Referred to different dx codes for orders for mammograms, ultrasound, etc. worked pts in specialist office per providers as patients are checking out, batched in and out as we accepted cash, checks and all major credit cards also accepted payments over phone for pts who had outstanding balances. Our daily routine wasn't limited to above duties, there were for more other responsibilities done daily
EKG Technician/ Monitor Tech , 02/2015 to 01/2016
Memorial Herman The Woodlands HospitalCity, STATE,
  • Responsibilities include specializing in electrocardiogram (EKG) testing for patients reading on 6 lead and 12 lead readings.
  • Take a patient's medical history, ask questions, keep equipment in good working order, check the quality of recorded data, and help technologists and physicians during procedures.
Education and Training
High School Diploma: , Expected in 05/2013 to Xavier Preparatory High School - New Orleans, LA,
: Under Grad, Expected in to Dillard University - New Orleans, LA
EKG Technical License : , Expected in 01/2015 to Lone Star College System - Spring, TX
Activities and Honors

Patrick Taylor Merit Award/GPA Scholar

Additional Information

Thera Office, Centricity 12, Quickbooks, Microsoft Word, Office, Windows, Excel, Power Point, Spreadsheets, HTML, Adobe, Blackboard Corel, WordPad, Open Office and Outlook. Knowledge of additional programs, software, Electronics and technology devices

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Resume Overview

School Attended

  • Xavier Preparatory High School
  • Dillard University
  • Lone Star College System

Job Titles Held:

  • Front Office Coordinator
  • Head Front Desk Receptionist/ Cashier
  • EKG Technician/ Monitor Tech


  • High School Diploma
  • Some College (No Degree)
  • EKG Technical License

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