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Front Office Coordinator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Attentive Medical Representative with 9 years of experience in performing administrative and clinical tasks in various healthcare environments settings. I'm looking to apply my background and obtain a position as a healthcare assistant where my understanding of advanced medical process and excellent skills in administration will help the operations of the facility.

Skills
  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Mail sorting/Mail Handling
  • Office supplies inventory management
  • Problem-solving
  • Office organization
  • Time management
  • Verbal and written communication
  • Word processing
  • Cash Handling
  • Efficient in EPIC (EMR)
  • Bilingual (Spanish/English)
  • HIPPA Compliance
  • Ability to work and adapt well under pressure or stressful Situations
  • Competent in Medical Terminology
  • Quick Learner
Work History
04/2020 to Current Front Office Coordinator Basis.Ed | Austin, TX,
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Handled office supply orders and inventorying.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Greeting Incoming and Outgoing Patients
  • Scheduling patient appointments
  • Initiating Prior Medication Authorizations
  • Handling and Responding to all patient inquiries
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Collect Account Balances and Co Payments
10/2019 to 03/2020 Front Desk Receptionist Csm Corporation | Waukesha, WI,
  • Handled all Incoming Referrals
  • Schedule new/existing patient appointments
  • Collected Account Balances and co payments
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Verified Insurance Eligibility
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Managed 40-70 patients Daily
01/2017 to 07/2019 Medical Procedure Coordinator Boise Cascade | Chester, SC,
  • Handling External/Internal Orders and referrals
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Triaging all Incoming calls and outgoing calls (Nurses&MD's)
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Completed and filed financial documentation for accounting purposes.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration
  • Distributed all incoming and outgoing mail
  • Take and recorder patients vitals
  • Front & Back office skills
  • Performed EKG's
  • Administered Immunizations

11/2012 to 01/2017 Receptionist Dr.Julian R Davis, MD | City, STATE,
  • Welcomed all customers/Patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Assisted with patients Medical Records
  • Filing Charts
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
Education
Expected in 09/2012 Certificate | Medical Administration Assistant Everest College , Hayward, CA, GPA:
Expected in 06/2011 High School Diploma | Calsafe , Oakland , GPA:

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Resume Strength

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Resume Overview

School Attended
  • Everest College
  • Calsafe
Job Titles Held:
  • Front Office Coordinator
  • Front Desk Receptionist
  • Medical Procedure Coordinator
  • Receptionist
Degrees
  • Certificate
  • High School Diploma