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front office coordinator resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Qualified Front Office Coordinator with twenty plus years of experience in the medical / dental environment. Offering considerable knowledge and expertise with patient rapport and professionalism. Fast-learning and passionate worker with an eye for detail and exceptional ability to critically think and problem solve creatively. Deliver proactive support on key administrative matters to promote productivity across departments. Recognized for my calm demeanor and skills under pressure.

Skills
  • Patient confidentiality
  • Electronic Charting
  • Scheduling
  • Excellent patient Care
  • Strategic decision-making
  • Seasoned in medical clinical procedures
  • Healthcare billing
  • Learning management systems
  • Information collection
  • Sensitive information handling
  • Accounting familiarity
  • Appointment setting
  • Multi-line phone proficiency
Work History
01/2013 to 01/2018 Dental Assistant Cci Health & Wellness Services | Gaithersburg, MD,
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crown preps.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Took dental images following strict patient protection rules .
  • Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
04/2016 to 04/2018 Opthalmic Technician Cci Health & Wellness Services | Takoma Park, MD,
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
04/2018 to 04/2019 Dental Assistant Belton | Fort Walton Beach, FL,
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Took dental images following strict patient protection rules .
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
04/2019 to Current Front Office Coordinator Northeast Wisconsin Retina Associates | City, STATE,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Collect patient and client documents and information upon referral.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified client information by analyzing existing evidence on file.
  • Accurately inputted all patient and insurance information into company's computer system .
  • Reviewed patient cases weekly and verified insurance coverage information.
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for several doctors at two different facilities.
Education
Expected in High School Diploma | Menasha High School, Menasha, WI GPA:
  • Coursework in health based field of study
Expected in | Dental Assistant Fox Valley Technical College, Appleton, WI GPA:

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Resume Overview

School Attended

  • Menasha High School
  • Fox Valley Technical College

Job Titles Held:

  • Dental Assistant
  • Opthalmic Technician
  • Dental Assistant
  • Front Office Coordinator

Degrees

  • High School Diploma

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