I am a highly motivated individual who thrives in a fast paced environment. My main priority is patient care and comfort, that also comes from a genuine place in my heart. I love serving others while maintaining a positive attitude. There is no job that is too big or too small for me. There is something I can learn from every experience that can only contribute and increase my productivity as an employee/individual. I am in love with the medical field. Helping people is such a privilege to me. I look forward to learning everything that I can and utilizing my skills to the fullest potential.
Skills
Front office management
Patient care and comfort
Friendly and Professional manner
Appointment confirmation/cancellations
Call routing
Scheduling and time management
Correspondence typing
Addressing patient questions and concerns
Patient Check in/out
Obtaining intake paperwork/medical paperwork
ID/Insurance verification and documentation
Room Turn over
Accommodating and Assisting Doctors
Experience
12/2019 to Current
Front Office CoordinatorMasterclass – San Francisco, CA,
Performed administrative support tasks, completing duties within required timeframes.
Responded to messages and emails to the office and transferred correspondence.
Maintained general office organization and cleanliness.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Educated clients, patients and customers through oral communication and self-created handouts.
Resolved customer complaints or answered customers' questions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Recruited, interviewed and selected employees to fill vacant roles.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Conducted insurance verification and pre-certification and pre-authorization functions.
Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Prepared patient chart for admission and compiled appropriate paperwork.
04/2018 to 11/2019
Dental AssistantBaylor Scott & White Health – Red Oak, TX,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Laid out dental instruments and equipment before procedures.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Documented patient records with procedures performed and added notes taken to charts.
Educated patients on treatment procedures and post-procedure home care.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Prepared patients by explaining scheduled treatments and potential side effects.
Explained dental services and payment plans to help patients make informed decisions.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Checked with participants throughout procedures to help alleviate anxiety.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
03/2015 to 09/2018
Lead Bartending PositionTorreongolfclub – City, STATE,
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Trained new bartenders on drink preparation and upselling techniques.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Participated in workshops, trainings and conferences to improve educational skills.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Collected and organized daily till totals and tips.
Completed regular bar inventories and daily requisition sheets.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Planned and coordinated special events to boost customer numbers and profits.
Education and Training
Expected in 05/2010 to to
High School Diploma: Show Low High School - Show Low, AZ GPA:
Expected in to to
: General Studies Northland Pioneer College - Show Low, AZ, GPA:
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