Customer-focused IT professional knowledgeable in Microsoft Operating Systems including Server,Microsoft Office products, experienced in hardware installation and troubleshooting.
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| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Microsoft Server 2008 | 1 | 2012 | ||||
| JAVA, XML, HTML | 1 | 2012 | ||||
| TCP/IP, DHCP | 3 | 2013 | ||||
| LAN design, topologies, support, maintenance | 3 | 2013 |
Training
Network Support
Front line contact for computer, network, and peripheral device issues
Data entry, report generation for front office
Schedule patient appointments
Answer multi-line telephone system
Received recognition as Center of Distinction for Customer service and wound healing
Schedule patient appointments, and surgeries
Managed front office and clinical staff
Contacted insurance companies regarding benefits, authorizations and referrals, contract negotiations
Handled reviews, appeals of insurance claims
Collection of patient copays, deductibles, obtained payment agreements
Handled telephone appeals in call center
Answered provider written appeals
Assisted in technical writing of Medicare guidelines translated from federal guidelines
Managed patient room accounts and personal accounts
Assisted patients with applying for Medicaid insurance
Responsible for collections and maintaining collection average of 95% on current accounts
Assisted in hiring, training, and HR management of approximately 60 market research interviewers, 6 supervisors, and an administrative assistant
Maintained budget including information technology asset management for call center
Received Presidents Award in 1999 for excellence in management of call center and production/quality goals for market research jobs
Relevant courses include MS Windows Operating Systems, Interm Spreadsheet Application, HTML, XML, and JavaScript, Network Communication Technology, Introduction to PC Technology/Installing and Troubleshooting PC's, Windows Servers, Technical Support, and Information Security Fundamentals
3.63 GPA
Philanthropic Education Organization Scholarship 2012
Pollock Foundation Award 2012
Dean's List 2010-2012
Bliss Scholarship 2012-2013
Soroptomist Scholarship 2012-2013
Phi Theta Kappa 2013
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