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Front Office Coordinator Resume Example

Resume Score: 70%

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FRONT OFFICE COORDINATOR
Career Overview

Customer-focused IT professional knowledgeable in Microsoft Operating Systems including Server,Microsoft Office products, experienced in hardware installation and troubleshooting.


Qualifications
  • Strong analytical skills
  • Information security
  • Proficiency in TCP/IP protocols
  • Strong collaborative skills
  • Document management
  • Testing
  • Excellent problem solving skills
  • Technical help desk knowledge
  • Network asset management
  • Experienced in JavaScript, HTML and XML
  • Document management
  • Customer needs assessment
  • Technical documentation
Technical Skills
SkillsExperienceTotal YearsLast Used
Microsoft Server 200812012
JAVA, XML, HTML12012
TCP/IP, DHCP32013
LAN design, topologies, support, maintenance32013
Accomplishments

Training 

  • Successfully trained employees to use document management system

Network Support 

  • Acted as first point of contact for all major technical issues, including power outages, and system failures..

Work Experience
Front Office Coordinator
August 2007 to March 2013
Advanced Wound Healing Center/Healogics - Carlisle, PA

Front line contact for computer, network, and peripheral device issues

Data entry, report generation for front office

Schedule patient appointments

Answer multi-line telephone system

Received recognition as Center of Distinction for Customer service and wound healing

Surgery Department Manager
March 2004 to July 2007
Belvedere Medical Center - Carlisle, PA

Schedule patient appointments, and surgeries

Managed front office and clinical staff

Contacted insurance companies regarding benefits, authorizations and referrals, contract negotiations

Handled reviews, appeals of insurance claims

Collection of patient copays, deductibles, obtained payment agreements

Appeals Representative
October 2002 to March 2004
Empire Medicare Services - Harrisburg, PA

Handled telephone appeals in call center

Answered provider written appeals

Assisted in technical writing of Medicare guidelines translated from federal guidelines

Business Office Manager
April 2000 to August 2002
the Waters of Endicott - Endicott, NY

Managed patient room accounts and personal accounts

Assisted patients with applying for Medicaid insurance

Responsible for collections and maintaining collection average of 95% on current accounts

Market Research Manager
September 1997 to March 2000
Harris Interactive/Louis Harris and Associates - Vestal, NY

Assisted in hiring, training, and HR management of approximately 60 market research interviewers, 6 supervisors, and an administrative assistant

Maintained budget including information technology asset management for call center

Received Presidents Award in 1999 for excellence in management of call center and production/quality goals for market research jobs

Education and Training
Associate of Arts : Computer Information Technology-Help Desk Support, 2013Harrisburg Area Community College - Harrisburg, PA, 17011

Relevant courses include MS Windows Operating Systems, Interm Spreadsheet Application, HTML, XML, and JavaScript, Network Communication Technology, Introduction to PC Technology/Installing and Troubleshooting PC's, Windows Servers, Technical Support, and Information Security Fundamentals

3.63 GPA

Philanthropic Education Organization Scholarship 2012

Pollock Foundation Award 2012

Dean's List 2010-2012

Bliss Scholarship 2012-2013

Soroptomist Scholarship 2012-2013

Phi Theta Kappa 2013

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Resume Overview

Companies Worked For:

  • Advanced Wound Healing Center/Healogics
  • Belvedere Medical Center
  • Empire Medicare Services
  • the Waters of Endicott
  • Harris Interactive/Louis Harris and Associates

School Attended

  • Harrisburg Area Community College

Job Titles Held:

  • Front Office Coordinator
  • Surgery Department Manager
  • Appeals Representative
  • Business Office Manager
  • Market Research Manager

Degrees

  • Associate of Arts : Computer Information Technology-Help Desk Support , 2013

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