Focused dedicated and meticulous Office Manager with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Office management Communications Administrative support Appointment confirmation Customer satisfaction Client relations Correspondence Scheduling and calendar management Planning and coordination | Customer service Organization Relationship development Supervisor Insurance billing Office supplies ordering Task oriented Multi task Health information systems |
Manage front office staff and Covid-19 screeners. Overseeing scheduling assuring clinic is adequately staffed. Coordinating the check in/out process of patients. Assisting with checking patients in/out . Creating patient charts, updating patient demographics. Scanning photo ID's and insurance cards. Collection of co-pays, deductibles, pre-surgery deposits and initiating set up of payment plans. Balancing cash drawers. Assisting patients by troubleshooting issues with electronic health history record completion. Scheduling appointments paying close attention to detail assuring patient is scheduled with the correct physician. Creating ER follow up sheets. Obtaining and verifying referrals paying close attention to detail, verifying referrals are from patients pcp, depending on patients insurance and requirements of said insurance. Troubleshooting any computer, technology and maintenance issues that arise in the office. Ordering of supplies. Supervising scanning of documents is done in a timely manner. Assisting in scanning of documents. Planning and coordinating office lunches with reps.
Demonstrated self-reliance by meeting and exceeding workflow needs. Provided excellent service and attention to customers when face-to-face or through phone conversations. Checked insurance eligibility. Review and auditing of claim denials. Verifying pre-authorizations have are obtained for procedures dependent upon insurance. Obtaining referrals when required. Collections. Taking and processing of payments. Processing claims/denials within timely filing. Contacting multiple physician offices, insurance companies, and patients via website, phone or in person to obtain missing or required information. Performed accurate and fully compliant daily and monthly closing processes, accruals and journal entries.
Point of contact for Physicians . Promptly resolved conflicts among physicians, and other healthcare employees regarding chart delinquencies and deficiencies.
Created and implemented policies and procedures for medical records delinquent chart compliance, Physician query.
Created and maintained records and agenda for monthly Medical Records Committee meeting while assuring accuracy and managing sensitive data.
Conducted analysis to address physician deficiencies and delinquencies leading to a reduction in delinquent charts and high dollar accounts being placed on hold due to Physician delinquencies. Lead and executed physician support deficiency query time on a weekly basis that resulted in the reduction of delinquent physicians by half . Collaborated with multi-disciplinary staff to improve overall delinquent charts and response times. Creating, training and enforcing compliance of polices and procedures and protocols to Physicians, Resident Physician's,and other healthcare staff. Evaluated the quality and integrity of electronic chart data.
Weekly preparation and execution of correspondence and memoranda for physicians placed on No Admit Status as well as the removal from No Admit Status once requirements have been completed. Overseeing the daily operations of the medical records department staff, schedules, ordering of departmental supplies. Handling and resolving complaints with department staff, physicians, patients and patients family members. Troubleshooting of technical and equipment issues.
Experience in and training in the use the following:
Athena
Yosi
IDX
Cerner
Discern Analytics
Adoption
Vital Statistics
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