front office coordinator resume example with 9+ years of experience
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Front Office Coordinator with strong front office management skills. Seeking a role of increased responsibility and authority.
Dedicated and focused Front Office Coordinator who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals delivering high quality results with little supervision..
I worked for Oakland County (Michigan) government for sixteen years, both at Information Technology and the Health Division. I held numerous positions ranging from Data Entry Operator III, Typist II, Clerk II and Production Control Analyst. While at Information Technology, I was the primary support staff member for the weekly statistical reports for the Sheriff's Department and Friend of the Court. Our family relocated to the Columbus area in 2003 due to my husband's accepting a management position with the City of Columbus. While employed at Cheryl&Co., in addition to the main duties as administrative reception, I sorted and distributed all incoming mail, and metered all outgoing mail. I processed special bulk mailing when needed and prepared purchase orders for both buildings. Soon after Cheryl&Co. was sold to 1-800 Flowers in 2007, I left the company. I have been the Front Office Coordinator for the past six years for Dynamix Engineering, Ltd. in Columbus and am now seeking new employment.Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Time management |
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Promoted to [Job Title] after [Number] months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
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Increased office organization by developing more efficient filing system and customer database protocols.
I presented a positive image of the company, by warmly welcoming clients, visitors, and associates. I handled inquiries from the public and provided information related to the company. I efficiently operated a multi-line telephone system, and managed extensive calls to facilitate and keep phone lines open. I verified daily appointments, and directed visitors/clients to the appropriate person or office. I oversaw and scheduled all conference rooms in Microsoft Outlook to eliminate conflicts, and ensure availability. I updated the interoffice desk and cell phone directory and title roster frequently and kept staff informed regarding relevant issues. I sorted, opened and distributed incoming mail, and metered all outgoing mail. I have the ability to perform several tasks concurrently with ease and professionalism. I maintained spreadsheets and created files that ensured efficient retrieval of office records. And took the initiative to perform tasks independently. I assisted with special projects from other departments, while constantly being interrupted at the front desk.
Planned meetings and prepared conference rooms.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Maintained and reserved the executive conference room calendar.
Received and distributed faxes and mail in a timely manner.
Maintained the front desk and reception area in a neat and organized fashion.
As the Cheryl&Co Administrative Receptionist I had a unique responsibility of making a good first impression to match the company's image. Typically, I was the front-line employee that visitors, clients and associates interacted with. I was friendly, professional, and helpful to all. I made every visitor; client and associate feel important and welcomed. I served people not only from outside the company, but from inside as well. Additionally, I did some select duties that cannot be automated, as they are interpersonal in nature, thus I provide a value that was needed by the company. I was responsible for answering and routing calls, greeting visitors, handling inquiries from the public, and providing information related to the company. I also filled a minor security role by monitoring access to the building by visitors, thus protecting the organization. I utilized a multi-line telephone system, PC, copier, and fax machine. In between calls I handled a number of numerous and necessary daily, weekly and monthly office tasks, even when everyone needed my attention, with a "no limit attitude." ❖ High quality customer service ❖ Strong communication with both the public and internal staff in a professional manner ❖ Knowledge of business English usage, grammar, structure and punctuation ❖ Ability to balance competing demands in an interruption-filled work day while performing tasks concurrently ❖ Ability to work in a busy, fast-paced environment independently while exhibiting excellent time management skills ❖ Ability to maintain the interoffice telephone directory ❖ Accurately enter computer data ❖ Handle meeting arrangements, and manage calendars ❖ Schedule conference rooms in Microsoft Outlook ❖ Proficiency in organizational skills and the ability to prioritize work ❖ Process purchase orders and office supply requisition orders ❖ Sort and distribute incoming mail; meter all outgoing mail
- I performed a wide variety of complex gift assembly duties, including special assignments for major customers. This experience provided me with a vast amount of knowledge of the daily operations of the company. Royal Oak Neighborhood Schools Royal Oak, Michigan Substitute Secretarial/Clerical Para-Professional Troy School District Troy, Michigan Substitute Secretarial/Clerical Para-Professional Bloomfield Hills School District Bloomfield Hills, Michigan Substitute Secretarial/Clerical Para-Professional I substituted throughout the three school districts with-in elementary, middle and high schools accomplishing various secretarial, clerical and paraprofessional positions. I demonstrated multiple priorities, projects, paperwork, deadlines and assignments. I efficiently performed routine tasks such as; greet and received visitors to the school office, handled phone calls, called parents, registered students, monitored daily attendance logs, sorted incoming mail and performed extra assignments. I also had the unique responsibility of several long-term assignments working with severely disabled children. I was also responsible for a three month assignment working independently with the morning and afternoon Acorn kindergarteners providing daily lessons and activities. Proctor Financial Insurance Corporatio
- Troy, Michigan Policy Production Specialist This was a previously non-existent position. I developed and maintained procedures for the incoming USDA homeowner's policies. I produced new policies, forms, letters, and affidavits and tracked all pending counter signatures with state filers and agents across the nation. I performed a wide variety of complex gift assembly duties in a very busy environment, including special assignments for major customers with attention to detail and accuracy. Peggy's Day Care and Preschool Royal Oak, Michigan Owner After sixteen years of employment with Oakland County government, I resigned to stay home with my first child. I began an in-home state licensed daycare business which grew to a rather large enterprise. I was licensed for the care of twelve children and during the eight years of operation, employed six different employees. I set up and maintained a safe, clean, well- organized child care environment. I created, planned and organized a daily schedule filled with fun educational projects and activities thru preschool, to ensure areas of growth and child development. I became a teacher and a mentor to these children. On all field trips, I inspired and helped children meet new challenges, learn and discover new things. Oakland County Health Divisio
- Southfield, Michigan Typist II, Clerk II Oakland County Dept. of Information Technology Pontiac, Michigan Data Entry Operator III, Production Control Analyst, Input/Output Clerk, Assistant Tape Librarian, Keypunch Operator
Columbus State Community College - Westerville, Ohio
- Columbus State Community College Westerville, Ohio Microsoft Office System 2003 Birmingham Schools Continuing Educatio
- Birmingham, Michigan Microsoft Word '97
Oakland County Community College Royal Oak, Michigan Keyboarding (A)
Pontiac Business Institute Pontiac, Michigan Data Entry Typing
Our Lady of the Lakes High School - Waterford, Michigan
Our Lady of the Lakes High School Waterford, Michigan Diploma
- with my first child. I began an in-home state licensed daycare business which grew to a rather
- large enterprise. I was licensed for the care of twelve children and during the eight years of
Incoming Mail, Clients, Microsoft Outlook, Multi-line, Outlook, Telephone, Front Desk, Associate, Access, Answering, Arrangements, Customer Service, Greeting, Organizational Skills, Purchase Orders, Receptionist, Retail Sales, Routing Calls, Security, Time Management, Data Entry, Acorn, Assembly, Clerical, Clerk, Educational Projects, Entry Operator, Greet, Librarian, Mentor, Operations, Production Control, Secretarial, Usda, Microsoft Office, Microsoft Word, Ms Office, Word, Keyboarding, Typing
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Resume Overview
School Attended
- Columbus State Community College
- Oakland County Community College
- Pontiac Business Institute
- Our Lady of the Lakes High School
Job Titles Held:
- Front Office Coordinator
- Administrative Receptionist
- Gift Production Associate
Degrees
- Diploma
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