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Front Office Clerk & Housekeeper Resume Example

Resume Score: 80%

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Novelette
Jones
Professional Summary

Dependable individual with more than 18+ years working in the hospitality industry. Provided housekeeping and meal preparation for private clients, for 4-star hotels, and motels. Meal and event caterer with expertise in creating comfortable, clean environments and managing meal preparations for groups of four to 100 people.

Experienced childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.

Skills
  • Trustworthy
  • Great at multi-tasking
  • Exceptional time management
  • Nanny for infants through teenage years
  • Outstanding culinary aptitude with food handling training
  • Emotionally supportive
  • Natural at connecting with children. Never flustered
  • Non-smoker
Testimonials

"Novelette is an unbelievable asset to a working mom. Even though I was home, I'll never forget the time her quick-thinking saved my child's life. She made my son's safety a priority." - Erica Lannuzzi

Education
Passley Gardens CollegePortlandAssociate of Arts: Theology
Profile
  • Hospitality professional, with over 15+ years of experience providing housekeeping and meal preparation for private clients and 4 star hotels and motels.
  • A mother of two adults and an experienced childcare provider for private clients, for children aged 2 to 14.
  • Accomplished food and event caterer; planning and preparing entrees and pastries for up to 100 people, plan and execute events for baby showers, birthdays, and other events.
  • Adept at organizing children's daily schedules, including meals, school, and recreational activities
  • Proficient in communicating with children at different developmental stages, and strong ability to assist children with school work
  • Consistently receive outstanding feedback from parents and children, with numerous referrals
Work History
Bestfolkes Cleaning Company & Captain's Quarters- Front Office Clerk & Housekeeper
Cape Cod, MA03/2011 - 02/2019

Assisted with front office duties and housekeeping

  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
    Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Polished glass surfaces and windows.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Waxed and polished wood floors and other woodwork.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
The Hector Fontanez Ps 103- PTA President
The Bronx, NY01/2017 - 01/2018

Hands-on parent, invested in child's education. Nominated and served as the official contact, communicator and representative of the PTA at my daughter's school.

  • Oversaw and coordinated the work of the executive board in order to run the PTA effectively
  • Set goals and made committee and chair appointments
  • Presided at PTA board and association meetings
  • Designated as an authorized signer for PTA checks, contracts and authorizations for payment
  • Served as ex-officio member of all committees except the nominating committee
  • Worked with other PTA leaders to connect families, school and community to support student success
  • Sat on SLAT board
  • Organized at least five fundraising events during term
  • Implemented programs for school and parent upliftment
Erica Lannuzzi - Private Nanny
New York, NY01/2017 - 08/2017

Worked with mom as a babysitter for her newborn, as she transitioned back to work.

  • Established and maintained safe play environment.
  • Bathed and dressed child and changed diapers
  • Performed sensory-stimulating activities, such as reading books, singing, and dancing
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Provided developmentally appropriate activities for children.
  • Made healthy snacks and meals for two children.
  • Assisted older child with homework assignments and special projects across different subjects.
Various Hotels- Line & Prep Cook
Cape Cod, MA02/2011 - 03/2013

Worked as cook in high-pressure restaurant, especially during summer season, managing oven, desert, and salad stations.

  • Prepared food items for 300 to 500 people each day.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared items like bacon, chicken breast for salads ahead of time to promote efficiency in dish garnishing.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Additional Information
  • Meal and Event Caterer and Entrepreneur

Prepare custom pastries and meals for a diverse clientele. Coordinate and plan events from birthday parties to weddings for groups of up to 100.

  • Community Service Volunteer Coordinator

Dedicated Community Service Coordinator who prepares up to 50 meals to feed the hungry in The Bronx at least three times each year.

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Resume Overview

Companies Worked For:

  • Bestfolkes Cleaning Company & Captain's Quarters
  • The Hector Fontanez Ps 103
  • Erica Lannuzzi
  • Various Hotels

School Attended

  • Passley Gardens College

Job Titles Held:

  • Front Office Clerk & Housekeeper
  • PTA President
  • Private Nanny
  • Line & Prep Cook

Degrees

  • Associate of Arts : Theology

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