Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
POS systems
Liquor regulations and compliance
Payment processing
Compassionate client care
Patient-oriented
Community activities
Troubleshooting proficiency
Customer support needs assessment
Call center experience
Front desk operations
HIPAA guidelines
Oral and written communication
Patient callbacks
Telephone etiquette
Education and Training
, Expected in ā āSouthern Careers San Vocational School Front Office
09/2016 12/2017 999
Institute Antonio, TX Certificate Specialist: - GPA:Honors
Cash register, personal computer, copy machine, fax machine, Symbol, Excel, Power Point Wonderful people skills.
, Expected in ā āHigh School Diploma: - GPA:Harlandale High San
Experience
Aids Healthcare Foundation - Front Office Clerk Berkeley, CA, 08/2017 - 10/2019
Scheduled and confirmed patient appointments for consultation services in busy Psychiatrist office with 7 providers.
Interviewed patients to collect medical information and insurance details.
Informed patients of financial responsibilities prior to rendering services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Straightened up the waiting room so that it remained neat and organized.
Communicated with all partners throughout the practice including physicians.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Prepared and sent financial statements to support bookkeeping functions.
Gallagher Home Health Services - Home Health Aide Bridgeville, PA, 06/2016 - 09/2017
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Maintained clean and well-organized environment to promote client happiness and safety.
Provided mental and emotional support to keep clients happy and healthy.
Monitored clients' progress to report necessary changes.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Assisted online users via live chat, web conference and phone to resolve issues related to iOS and Apple iOS device use and access.
Supported Apple customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Documented repair processes and helped streamline procedures for future technical support actions.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Provided real-time support to everyday users of Apple iOS.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Assisted customers with iOS technical issues via email, live chat and telephone.
Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
H.E.B Fuel 6718 S. ZARZAMORA - Cashier City, STATE, 09/2009 - 09/2011
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Helped customers find specific products, answering questions and offering advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Welcomed customers, offering assistance to help find necessary store items.
Processed returned items in accordance with store policy.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Troubleshot and resolved issues with cash registers, card scanners and printers.
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Job Titles Held:
Front Office Clerk
Home Health Aide
Chat Technical Support Advisor
Cashier
Degrees
Southern Careers San Vocational School Front Office
09/2016 12/2017 999
Institute Antonio, TX Certificate Specialist
