front office clerk resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Friendly hotel Front Office Clerk experienced in computer, phone and office operations. Strong multitasking, communication and interpersonal skills. Eager to learn and further develop all skills required for receptionist work.

  • Strong work ethic
  • Friendly demeanor - Service with a smile
  • Strong customer service skills
  • Dedicated and creative
  • Multi-Line Phone Systems
  • Customer Complaint Resolution
  • Flexible and reliable
  • Strong written and verbal English skills
  • Clean, tidy and neat in appearance
  • Experience with MS Office applications
  • Cash Handling/ POS systems
Work History
10/2019 to Current Front Office Clerk Lkq Corp | Pensacola, FL,
  • Regularly alternated between two properties - Crown Metropol (5-star, 397 rooms) and Crown Promenade (4-star, 291 rooms).
  • Greeted guests at front desk and engaged in friendly conversation while managing check-in process.
  • Maintained efficient and tailored check-in/check-out processes, including verifying guest identity, taking payment and providing relevant information to ensure pleasant stay for all kinds of guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept physical files and digitized records organised, including sensitive and personal information, for easy updating and retrieval by authorised team members.
  • Performed night audit tasks while managing all other front desk duties on night shifts.
  • Interacted with guests and other departments professionally by phone, email or in-person to provide information or directed to appropriate departments.
  • Updated customer accounts with additional charges, including minibar use and room service bills.
  • Maintained high level of transaction security by verifying payment cards against identification.
  • Kept reception area clean and neat.
  • Collaborated with concierge, bell services and housekeeping team members to handle guest requirements from check-in through check-out.
  • Maintained files and records using effective filing systems, boosting efficiency and organisation.
02/2016 to 10/2019 Retail Sales Assistant Baby Bunting Group Limited | Frankston, TX,
  • Part-time sales assistant in one of WA's busiest BSW stores.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Upheld Responsible Service of Alcohol and store policies at all times.
  • Used POS system to process sales, returns, exchanges, online orders and gift card activations.
  • Delivered friendly assistance by locating products and checking store system for products at other sites both in-person and via telephone.
  • Organised store merchandise racks and displays.
  • Prepared store for special promotions and seasonal updates efficiently.
02/2014 to 01/2016 Retail Sales Assistant and Waitress Actionlink | Huntington, WV,
  • Worked in both shop floor and cafe.
  • Greeted customers and offered assistance with selecting and locating products.
  • Adjusted stock levels in anticipation for busy periods/tour buses.
  • Operated POS systems for cash, credit and debit card transactions.
  • Provided additional information about company and surrounding tourism attractions when required.
  • Maintained a clean workspace in both cafe and shop floor to ensure optimal hygiene standards.
12/2011 to 12/2013 Retail Sales Assistant Getaway Outdoors | City, STATE,
  • Greeted customers in a timely and welcoming manner.
  • Assisted customers with locating desired products and answered customer questions regarding merchandise and pricing.
  • Regularly completed general cleaning and merchandising tasks, ensuring displays were always in a presentable condition.
  • Circulated sales floor to identify customer service opportunities and maintain condition of displays.
Expected in 08/2019 Double Bachelor’s Degree | Arts/Commerce Curtin University, Bentley , GPA:
  • Graduated with a double Bachelor’s degree in Arts (Internet Communications) and Commerce (Tourism & Hospitality).
  • Maintained weighted course average +70.
  • Participated in ‘Tourism Study Tour to Italy’, in which we visited Venice, Milan, Bolzano and the Dolomites, attended an academic tourism conference and collaborated on an industry supported real-world project.
Expected in 06/2019 Exchange Semester | Arts/Commerce University Of St Thomas, St Paul, Minnesota , GPA:
  • Exchange semester JAN - JUNE 2019
  • Co-founded ‘Unitags’, a small business selling stickers designed by St Thomas students. Website, Instagram @unitagsmn.
Expected in 11/2013 High School Diploma | Swan Christian College, Swan Valley, GPA:
  • Graduated year 12.

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Resume Overview

School Attended

  • Curtin University
  • University Of St Thomas
  • Swan Christian College

Job Titles Held:

  • Front Office Clerk
  • Retail Sales Assistant
  • Retail Sales Assistant and Waitress
  • Retail Sales Assistant


  • Double Bachelor’s Degree
  • Exchange Semester
  • High School Diploma

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