front office resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

OBJECTIVE: Friendly Certified Medical Administrative Assistant offering excellent skills in patient relations and office management. Skilled in using Kareo, MyClientsPlus, as well as Medisoft and appointment scheduling system to manage over 250 patients weekly. Organized and accurate in managing patient flow.

  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office efficiency by handling high volume of callers per day.
Southcentral Kentucky Community & Technical College Bowling Green, KY, Expected in 07/2021 Associate of Science : Medical Information Technology - GPA :
  • Received Medical Unit Coordinator Certificate
  • Received Hospital Admissions Specialist Certificate
  • Received Medical Receptionist Certificate
  • Received Electronic Health Records Specialist Certificate
  • Received Certified Medical Administrative Assistant Certificate
  • Received NOCTI Credit in Health Informatics
  • Current 3.35 GPA
Work History
The Oncology Institute - Front Office
Saint Petersburg, FL, 09/2019 - 08/2020
  • Keep front desk clean, tidy and supplied with ll the necessary supplies.
  • Greet, communicate with, and welcome guests.
  • Answer all incoming calls, redirect them when needed.
  • Receive letters, packages and send them to appropriate destination.
  • Prepare and manage outgoing mail.
  • Check, sort, and forward emails.
  • Monitor office supplies.
  • Monitor and update records and files.
Prospect, Inc. - Caregiver
Hartsville, TN, 12/2013 - 04/2019
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Delivered compassionate care to improve and enhance patient lives.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted patients with self-administered medications through preparing medications and injecting patient with insulin.
Bi-Mart Corporation - Cashier
Washougal, WA, 06/2013 - 12/2013
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Quickly and accurately counted drawers at start and end of each shift.

Kentucky Rural Health Association

Phi Theta Kappa Honor Society

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Resume Overview

School Attended

  • Southcentral Kentucky Community & Technical College

Job Titles Held:

  • Front Office
  • Caregiver
  • Cashier


  • Associate of Science

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