front office and billing specialist resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Front Office and Billing Specialist with more than 16 years of customer service experience. Processing superbills,File claims while having great written and communication skills. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

  • Damage Prevention
  • Strong Work Ethic
  • Multitasking and Prioritization
  • Positive Team Player
  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Verbal and written communication
  • Coaching and mentoring
  • Trash Collection and Removal
  • Productivity and Time Management
  • Facility and Site Cleaning
  • Conscientious and Detail-Oriented
  • PPE Safety
  • HIPAA Guidelines
  • Call Transfers
  • Organization and Time Management
  • Front Desk Operations
  • Claim Verifications
  • Insurance Claims
Work History
Southern California University Of Health Sciences Whittier, CA,
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Submitted patient statements and medical billing to insurance companies.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Submitted insurance claims and updated patients' insurance information.
  • Collected deductibles and copays to post money to patient accounts.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
Medical Front Office Receptionist, 09/2021 - 11/2021
City Of Milpitas, Ca Milpitas, CA,
  • Checking Patient in and out while demonstrating good customer skills
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Used internal software to process reservations, check-ins and check-outs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
Building Attendant, -
Bath Iron Works Corp San Diego, CA,
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Worked on a cleaning team to service hotels, offices and other commercial buildings
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Manager, 07/2006 - 08/2019
SUBWAYRestaurants City, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Approved regular payroll submissions for employees
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Cross-trained existing employees to maximize team agility and performance
  • Onboarded new employees with training and new hire documentation
  • Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Accomplished multiple tasks within established timeframes.

Florida Career College- Houston Campus - HOUSTON,TX,
Status -
High School Diploma: , Expected in 05/1994
Sterling High School - Houston, TX
Status -

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Resume Overview

School Attended

  • Florida Career College- Houston Campus
  • Sterling High School

Job Titles Held:

  • Medical Front Office Receptionist
  • Building Attendant
  • Manager


  • High School Diploma

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