(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Well-versed in use of opera and colleague advantage with strong knowledge of computer fundamentals. Eager to learn new skills, challenges to help company succeed and advance knowledge with hands-on experience remaining proactive.

  • Customer service-focused
  • Communications
  • Effective customer up-selling
  • Bank deposits
  • Payment processing
  • Credit card and cash transactions
  • Grammar skills
  • Cleaning methods
Education and Training
South Shore High School of Leadership Chicago, IL, Expected in 07/2004 High School Diploma : - GPA :
  • 3.0 GPA
  • Dean's List Honoree 2nd semester 2002
Hyatt Hotels Corp. - Front Office Agent
Tysons Corner, VA, 03/2017 - Current
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Educated guests regarding important property information and directions to all areas of hotel, including meeting rooms, fitness center, gift shop and restaurants and city attractions.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Promoted loyalty by signing customers up for World of Hyatt rewards program and encouraged repeat stays through exceptional service.
  • Secured guest valuables in main safe or individual boxes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Asked questions about back office to learn techniques and maintain efficiency without supervision.
  • As senior Host assisted trainees by shadowing and responding to questions

Awarded First Quarter Service Award 2018

Tan-Tar-A Resort - Housekeeping Room Attendant
Osage Beach, MO, 07/2010 - 03/2017
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Performed effective cleaning system saving cleaning time per room totaling 10-16 per day from 30 to 45 minutes while maintaining hotel quality standards.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas also to convert into meeting rooms.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Changed linens in and pull-out couches.
  • Removed soiled linens and articles from rooms and disposed in laundry shoot.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Cleaned, sanitized and restocked bathrooms everyday to keep facilities fresh.
  • Responded to guest requests for linens, toiletries and other items quickly, which increased patron satisfaction rates on company scorecards.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods.
  • Reported guest issues, safety and maintenance concerns immediately to Engineering.
  • Coached new housekeepers by demonstrating approved cleaning procedures

Awarded Exceptional Service for Department in 2016

Walgreens - Clerk Cashier
City, STATE, 05/2009 - 06/2012
  • Welcomed customers, offering assistance to help find necessary store items, working closely with front-end staff to assist.
  • Accurately handled payments daily in cash and credit cards payments for all products.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Increased sales suggesting specific add-on purchases to customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments such as stock room truck deliveries scanning products to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.

Top 5 in suggestive sales in District 2009

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Resume Overview

School Attended

  • South Shore High School of Leadership

Job Titles Held:

  • Front Office Agent
  • Housekeeping Room Attendant
  • Clerk Cashier


  • High School Diploma

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