front office administrative assistant resume example with 7 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Self-disciplined Front Office Coordinator boasting 6-year career as Front Office Assistant/ Insurance Coordinator in Medical industry. Coordinates administrative functions. Outstanding bookkeeping and recordkeeping abilities. Talented at appointment scheduling, handling incoming and outgoing mail, coordinating projects and coordinating travel and accommodation arrangements.
Skills
- Multi-Line Telephone
- Document and File Management
- HIPAA guidelines
- Referral Verification
- Appointment Confirmation
- Multitasking and Time Management
- Administrative Management
- Claim Verifications
Education
El Centro College Dallas, TX Expected in 02/2024 ā ā Associate of Science : Diagnostic Medical Sonography - :
Berkner High School Dallas, TX Expected in 02/2017 ā ā High School Diploma : - :
Certifications
CPR/AED
- February 2020 to June 2023
Work History
Prime Communications, Inc - Front Office Administrative Assistant
Dallas, TX, 02/2019 - Current
Dallas, TX, 02/2019 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Managed over 100 calls per day
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked Remotely when needed
Sbm Management - Bilingual Telephone Interviewer
Kokomo, IN, 02/2022 - 04/2022
Kokomo, IN, 02/2022 - 04/2022
- Managed 300 calls per day
- Research
- Flexibility
- Established script verbatim, asking questions to respondents, and recording responses to open-ended questions or multiple choice questions
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Remote work
Traxxas - Custodian/Janitor
City, STATE, 07/2018 - 02/2019
City, STATE, 07/2018 - 02/2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Performed routine maintenance activities
- Performs heavy cleaning duties
- Sweeps, mops, scrubs, or vacuums floors
- Gathers and empties trash
- Scrubs, sanitizes, and supplies restroom facilities
- Dusts furniture, walls, and equipment
- Cleans windows, mirrors, and partitions with soap and other cleansers
- Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions
- Follows procedures for use of chemical cleaners and power machinery to prevent damage to floors and fixtures
- Cleans and polishes fixtures and furniture
- Shampoos or steam-cleans carpets and rugs
- Cleans and polishes furniture and fixtures
- Manages inventory of cleaning supplies
- Drives vehicles required to perform or travel to cleaning work
- Notifies managers regarding need for repairs or additions to building operating systems.
Galleria Vision Center - Front Desk Receptionist/ Lead Technician
City, STATE, 01/2016 - 05/2018
City, STATE, 01/2016 - 05/2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel Managed about 50 calls per day
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in with patients and doctors
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responsible for regular office duties Includes: light cleaning, keeping track of supplies and maintaining office equipment
- Pre-testing patient vision
- Maintaining supplies of contact lenses
- Teaching contact lens care and use
- Authorizing insurance and billing
- Collected room deposits, fees and payments.
El Migueleno - Waitress/Hostess
City, STATE, 06/2015 - 11/2015
City, STATE, 06/2015 - 11/2015
- Taking orders from customers - Increased Sales by 10%
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Answering questions about menu items, food sensitivities and food substitutions
- Giving customers suggestions for food and drinks and telling them about any special menu items
- Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
- Communicating with customers to ensure satisfaction and resolve any complaints
- Processing customer payments
- Removing dirty dishes from tables to avoid clutter while customers are eating
- Cleaning tables after customers have finished their meals
Additional Information
- Authorized to work in the US for any employer, Bilingual
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Resume Overview
School Attended
- El Centro College
- Berkner High School
Job Titles Held:
- Front Office Administrative Assistant
- Bilingual Telephone Interviewer
- Custodian/Janitor
- Front Desk Receptionist/ Lead Technician
- Waitress/Hostess
Degrees
- Associate of Science
- High School Diploma
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