Personable, friendly and solution-oriented Customer Services Specialist with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, during all areas concerning Point-of-Sale & associative interaction, time management and communication skills. Proven history of building trust with customers & associates to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Special dietary requirements
Menu memorization
Service prioritization
Safe food handling
Point of Sale (POS) system operations
Customer service
Supervision
Team management
MS Office
Project management
Conflict mediation
Inbound and outbound calling
Adaptive team player
High-energy attitude
Problem-solving abilities
Business development understanding
Route management
Technologically savvy
In-store & Outbound support
Experience
Front of House Staff Member, 01/2020 to Current Jo-Ann Fabrics – Canton, MI,
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including point-of-sale systems and food preparation.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prepared healthy food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Verified orders and bagged items for easy transport.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Kept work areas, utensils and pans cleaned and sanitized.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Completed opening, closing and shift change tasks to promote store efficiency.
Educated customers on beverage menu items and provided samples of daily brews.
Listened to customer desires and needs to recommend optimal products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Customer Service Specialist, 10/2017 to 01/2020 Princeton University Staff – Boston, MA,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Recommended improvements to products and services to mitigate complaints.
Assisted in training and motivating new employees.
Consulted with customers to determine best methods to resolve service and billing issues.
Assisted customers in making payments on accounts, setting up payment plans when eligible.
Handled customer complaints promptly and effectively.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Drove sales and add-on purchases by promoting specific item options to customers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Provided assistance with purchases, locating items and signing up for rewards programs.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Learned roles of other departments to provide coverage and keep store operational.
Supervised more than 25 cashiers and associates to maximize performance, efficiency and service levels.
Built and maintained productive relationships with employees.
Oversaw work of 25 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Worked closely with front-end staff to assist customers.
Accepted merchandise returns.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Maintained work area in clean and neat manner.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Counted and balanced cashier drawers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Trained new team members in cash register operation, stock procedures and customer service.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Greeted customers promptly and responded to questions.
Managed cashier shifts and breaks.
Helped customers find store locations and complete purchases.
Prepared special orders for shipment.
Inspected checkout areas every shift and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
Carried or transported purchased products to parking lot for safe loading into customer vehicles.
Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
Received customer calls to store to advise on current promotions, product availability and recommended project procedures, helping callers identify solutions and capturing business.
Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Reported daily job updates to supervisors, including whether workers had completed tasks on time.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Responded effectively to customer questions and inquiries and provided information regarding products.
Reviewed daily sales transactions and analyzed for errors.
Processed order transactions, including debit and cash operations.
Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Used RF scanner to pick items from bins and complete orders.
Accurately keyed in data for packages into computer system using handheld scanners.
Summer Seasonal Office Assistant , 06/2016 to 08/2017 Lewis Tree Service – City, STATE,
Compiled and prepared all documentation, including orders, work forms and payment notices within tight deadlines to meet labor specific needs.
Implemented practical file system, which promoted smooth data gathering and presentation creation.
Reviewed files to check for complete and accurate information.
Gained advanced knowledge of documentation and work order request.
Processed and routed incoming mail.
Scanned and filed forms, reports, correspondence and receipts.
Temporary Research Assistant, 06/2015 to 08/2017 Hadj Thomas – City, STATE,
Contributed to personal research data pool by collecting and organizing information from Intelius Research & Microsoft sources.
Executed qualitative and quantitative analysis on wide range of data.
Applied good documentation practices when recording data and managing source documentation.
Education and Training
High School Diploma: , Expected in 06/2017 Palo Verde High School International Baccalaureate - Las Vegas, NV GPA:
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School Attended
Palo Verde High School International Baccalaureate
