Front of House Staff Member Resume Example
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FRONT OF HOUSE STAFF MEMBER
Summary
Personable, friendly and solution-oriented Customer Services Specialist with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, during all areas concerning Point-of-Sale & associative interaction, time management and communication skills. Proven history of building trust with customers & associates to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
Front of House Staff Member - Jo-Ann Fabrics (Canton , MI)January 2020 - Current
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including point-of-sale systems and food preparation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared healthy food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Verified orders and bagged items for easy transport.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Kept work areas, utensils and pans cleaned and sanitized.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Educated customers on beverage menu items and provided samples of daily brews.
- Listened to customer desires and needs to recommend optimal products.
- Memorized official and off-menu preparations to serve all customer beverage desires.
Customer Service Specialist - Princeton University Staff (Boston , MA)October 2017 - January 2020
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommended improvements to products and services to mitigate complaints.
- Assisted in training and motivating new employees.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted customers in making payments on accounts, setting up payment plans when eligible.
- Handled customer complaints promptly and effectively.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Supervised more than 25 cashiers and associates to maximize performance, efficiency and service levels.
- Built and maintained productive relationships with employees.
- Oversaw work of 25 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Accepted merchandise returns.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Maintained work area in clean and neat manner.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Counted and balanced cashier drawers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Greeted customers promptly and responded to questions.
- Managed cashier shifts and breaks.
- Helped customers find store locations and complete purchases.
- Prepared special orders for shipment.
- Inspected checkout areas every shift and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
- Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
- Carried or transported purchased products to parking lot for safe loading into customer vehicles.
- Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
- Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
- Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
- Received customer calls to store to advise on current promotions, product availability and recommended project procedures, helping callers identify solutions and capturing business.
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Reviewed daily sales transactions and analyzed for errors.
- Processed order transactions, including debit and cash operations.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Used RF scanner to pick items from bins and complete orders.
- Accurately keyed in data for packages into computer system using handheld scanners.
Summer Seasonal Office Assistant - Lewis Tree Service (City , STATE)June 2016 - August 2017
- Compiled and prepared all documentation, including orders, work forms and payment notices within tight deadlines to meet labor specific needs.
- Implemented practical file system, which promoted smooth data gathering and presentation creation.
- Reviewed files to check for complete and accurate information.
- Gained advanced knowledge of documentation and work order request.
- Processed and routed incoming mail.
- Scanned and filed forms, reports, correspondence and receipts.
Temporary Research Assistant - Hadj Thomas (City , STATE)June 2015 - August 2017
- Contributed to personal research data pool by collecting and organizing information from Intelius Research & Microsoft sources.
- Executed qualitative and quantitative analysis on wide range of data.
- Applied good documentation practices when recording data and managing source documentation.
Education and Training
High School DiplomaJune 2017Palo Verde High School International Baccalaureate, City, State
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Resume Overview
School Attended
- Palo Verde High School International Baccalaureate
Job Titles Held:
- Front of House Staff Member
- Customer Service Specialist
- Summer Seasonal Office Assistant
- Temporary Research Assistant
Degrees
- High School Diploma
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