Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Personable, friendly and solution-oriented Customer Services Specialist with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, during all areas concerning Point-of-Sale & associative interaction, time management and communication skills. Proven history of building trust with customers & associates to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Special dietary requirements
  • Menu memorization
  • Service prioritization
  • Safe food handling
  • Point of Sale (POS) system operations
  • Customer service
  • Supervision
  • Team management
  • MS Office
  • Project management
  • Conflict mediation
  • Inbound and outbound calling
  • Adaptive team player
  • High-energy attitude
  • Problem-solving abilities
  • Business development understanding
  • Route management
  • Technologically savvy
  • In-store & Outbound support
Front of House Staff Member, 01/2020 to Current
Jo-Ann FabricsCanton, MI,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including point-of-sale systems and food preparation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prepared healthy food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
Customer Service Specialist, 10/2017 to 01/2020
Princeton University StaffBoston, MA,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recommended improvements to products and services to mitigate complaints.
  • Assisted in training and motivating new employees.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Handled customer complaints promptly and effectively.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Supervised more than 25 cashiers and associates to maximize performance, efficiency and service levels.
  • Built and maintained productive relationships with employees.
  • Oversaw work of 25 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Worked closely with front-end staff to assist customers.
  • Accepted merchandise returns.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Maintained work area in clean and neat manner.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Counted and balanced cashier drawers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Greeted customers promptly and responded to questions.
  • Managed cashier shifts and breaks.
  • Helped customers find store locations and complete purchases.
  • Prepared special orders for shipment.
  • Inspected checkout areas every shift and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
  • Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
  • Carried or transported purchased products to parking lot for safe loading into customer vehicles.
  • Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
  • Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
  • Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
  • Received customer calls to store to advise on current promotions, product availability and recommended project procedures, helping callers identify solutions and capturing business.
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Reviewed daily sales transactions and analyzed for errors.
  • Processed order transactions, including debit and cash operations.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Used RF scanner to pick items from bins and complete orders.
  • Accurately keyed in data for packages into computer system using handheld scanners.
Summer Seasonal Office Assistant , 06/2016 to 08/2017
Lewis Tree ServiceCity, STATE,
  • Compiled and prepared all documentation, including orders, work forms and payment notices within tight deadlines to meet labor specific needs.
  • Implemented practical file system, which promoted smooth data gathering and presentation creation.
  • Reviewed files to check for complete and accurate information.
  • Gained advanced knowledge of documentation and work order request.
  • Processed and routed incoming mail.
  • Scanned and filed forms, reports, correspondence and receipts.
Temporary Research Assistant, 06/2015 to 08/2017
Hadj ThomasCity, STATE,
  • Contributed to personal research data pool by collecting and organizing information from Intelius Research & Microsoft sources.
  • Executed qualitative and quantitative analysis on wide range of data.
  • Applied good documentation practices when recording data and managing source documentation.
Education and Training
High School Diploma: , Expected in 06/2017
Palo Verde High School International Baccalaureate - Las Vegas, NV

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  • Palo Verde High School International Baccalaureate

Job Titles Held:

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  • Customer Service Specialist
  • Summer Seasonal Office Assistant
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  • High School Diploma

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