Diligent Food Service worker with successful history in work settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.
Skills
Technology planning
Helpdesk administration
Team collaboration
Technical process improvement
Technical innovation expertise
IT staff leadership
Cybersecurity
ServSafe
Sales
Food Preparation
Work History
Front of House Staff Member, 10/2018 - Current Getgo – Norvelt, PA,
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Ordered new supplies and food to maintain service levels.
Established and managed team schedules and shift assignments.
Monitored food quality and service levels to maximize kitchen and dining area performance.
Determined operational weak points and implemented corrective actions to resolve [Type] and [Type] concerns and facilitate [Result].
Maintained health and food safety standards at all stages, from storage through delivery.
Kept guest and work areas clean, organized and sanitized per established standards.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Managed employees throughout preparation and service of [Number] meals per day.
Oversaw training of more than [Number] team members.
Reviewed and approved employee schedules and timesheets.
Recruited top-notch employees for [Job title] and [Job title] positions.
Resolved escalated customer issues and boosted retention rates by [Number]%.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set schedules for [Number] staff by planning and designating shifts and hours.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
Limited portion sizes and used garnishes to control food costs.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Tracked food production levels, meal counts and supply costs.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Fuel Station Attendant, 10/2020 - 04/2021 College Freshâ®, Inc. – Santa Barbara, CA,
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Collected gas and amenity payments based on customer orders.
Cleaned up gas and other spills in accordance with spill procedures.
Maintained clean and orderly work station.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Pumped gas for guests and took payments.
Maintained inventory of all saleable items.
Facilitated sales of services and goods.
Checked customer identification for alcohol, cigarette, and lottery sales.
Educated customers about brand to incite excitement about company's mission and values.
Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Removed safety hazards, soiled items and trash from customer areas.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Determined customer needs by asking relevant questions and listening actively to responses.
Answered questions and provided information about [Area of Expertise].
Responded to customer requests efficiently and with knowledgeable assistance.
Used technical skills to complete [Tasks] in [Software].
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