Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Team Player
Transactions and Cash Handling
Conflict and Complaint Resolution
Billing and Payment Processing
Guest Satisfaction
Phone Inquiries
Energetic and Outgoing
Specials Promotion and Upselling
PPE Guideline Compliance
Customer Service and Rapport
Work History
Front of House Manager, Bartender, and Server, 11/2013 to Current Marriott Vacations Worldwide – Bonita Springs, FL,
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Set up bar for operation, obtained cash bank and stocked service bar.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Resolved guests complaints while maintaining positive customer environment.
Orchestrated numerous private parties, business meetings and formal engagements.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consulted with managers to organize special events and promotions.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cultivated warm relationships with regular customers.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Independent Hairstylist, 02/2019 to 04/2021 Smart Style – Ames, IA,
Educated customers on products to maximize benefits.
Processed payments, entering sales in register for prompt customer service.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Suggested treatments and styles to suit customer appearance and fashion choices.
Answered salon phone and made client appointments/rescheduling to meet clients needs.
Self-employed
Ordered products and conducted inventory.
Ran sales reports/paid quarterly taxes.
Bar Manager, 04/2010 to 11/2013 Clarion Inn Hotel – City, STATE,
Closed out cash register and prepared cashier report at close of business.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Consulted with managers to organize special events and promotions.
Salon Manager, 11/2009 to 04/2010 MasterCuts - Regis – City, STATE,
Oversaw salon employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Scheduled employees to maintain adequate coverage during business hours.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Achieved personal sales goals by upselling products to meet individual needs.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Handled employee scheduling and coverage needs during business hours.
Recorded weekly supply and inventory needs and made regular orders.
Maintained organization of salon and cleanliness of each station.
Cross-sold and up-sold new haircare products, increasing earnings.
Education
No Degree: Physical Therapy Assisting, Expected in Hawkeye Community College - Waterloo, IA GPA:
Dean's List Fall and Spring Semester 2021
Relevant Coursework: Ultrasound & ESTEM
Medical Terminology
Completed A & P 1 and 2
CPR certified
Mandatory Reporter
Obtained OSHA Certificate
Left program due to family needs.
Cosmetology License: Cosmetology Education, Expected in 05/2006 La James International College - Cedar Falls, IA, GPA:
High School Diploma: , Expected in 05/2003 Humboldt High School - Humboldt, IA GPA:
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