- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Team Player
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Billing and Payment Processing
- Guest Satisfaction
| - Phone Inquiries
- Energetic and Outgoing
- Specials Promotion and Upselling
- PPE Guideline Compliance
- Customer Service and Rapport
|
Front of House Manager, Bartender, and Server, 11/2013 to Current
Marriott Vacations Worldwide – Bonita Springs, FL,
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated warm relationships with regular customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Independent Hairstylist, 02/2019 to 04/2021
Smart Style – Ames, IA,
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered salon phone and made client appointments/rescheduling to meet clients needs.
- Self-employed
- Ordered products and conducted inventory.
- Ran sales reports/paid quarterly taxes.
Bar Manager, 04/2010 to 11/2013
Clarion Inn Hotel – City, STATE,
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers to organize special events and promotions.
Salon Manager, 11/2009 to 04/2010
MasterCuts - Regis – City, STATE,
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Handled employee scheduling and coverage needs during business hours.
- Recorded weekly supply and inventory needs and made regular orders.
- Maintained organization of salon and cleanliness of each station.
- Cross-sold and up-sold new haircare products, increasing earnings.
No Degree: Physical Therapy Assisting, Expected in
Hawkeye Community College - Waterloo, IA
GPA:
- Dean's List Fall and Spring Semester 2021
- Relevant Coursework: Ultrasound & ESTEM
- Medical Terminology
- Completed A & P 1 and 2
- CPR certified
- Mandatory Reporter
- Obtained OSHA Certificate
- Left program due to family needs.
Cosmetology License: Cosmetology Education, Expected in 05/2006
La James International College - Cedar Falls, IA,
GPA:
High School Diploma: , Expected in 05/2003
Humboldt High School - Humboldt, IA
GPA:
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