Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Team Player
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Billing and Payment Processing
  • Guest Satisfaction
  • Phone Inquiries
  • Energetic and Outgoing
  • Specials Promotion and Upselling
  • PPE Guideline Compliance
  • Customer Service and Rapport
Work History
Front of House Manager, Bartender, and Server, 11/2013 to Current
Marriott Vacations WorldwideBonita Springs, FL,
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated warm relationships with regular customers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
Independent Hairstylist, 02/2019 to 04/2021
Smart StyleAmes, IA,
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered salon phone and made client appointments/rescheduling to meet clients needs.
  • Self-employed
  • Ordered products and conducted inventory.
  • Ran sales reports/paid quarterly taxes.
Bar Manager, 04/2010 to 11/2013
Clarion Inn HotelCity, STATE,
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Consulted with managers to organize special events and promotions.
Salon Manager, 11/2009 to 04/2010
MasterCuts - RegisCity, STATE,
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Handled employee scheduling and coverage needs during business hours.
  • Recorded weekly supply and inventory needs and made regular orders.
  • Maintained organization of salon and cleanliness of each station.
  • Cross-sold and up-sold new haircare products, increasing earnings.
No Degree: Physical Therapy Assisting, Expected in
Hawkeye Community College - Waterloo, IA
  • Dean's List Fall and Spring Semester 2021
  • Relevant Coursework: Ultrasound & ESTEM
  • Medical Terminology
  • Completed A & P 1 and 2
  • CPR certified
  • Mandatory Reporter
  • Obtained OSHA Certificate
  • Left program due to family needs.
Cosmetology License: Cosmetology Education, Expected in 05/2006
La James International College - Cedar Falls, IA,
High School Diploma: , Expected in 05/2003
Humboldt High School - Humboldt, IA

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School Attended

  • Hawkeye Community College
  • La James International College
  • Humboldt High School

Job Titles Held:

  • Front of House Manager, Bartender, and Server
  • Independent Hairstylist
  • Bar Manager
  • Salon Manager


  • No Degree
  • Cosmetology License
  • High School Diploma

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