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front line supervisor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Taking care of people is something I am passionate about. I have no doubt that one of my favorite roles in the military was when I was directly responsible for the personal and professional growth of those who worked for me. As a seasoned professional with over 21 years of military service, I have spent the last 15 years of my military career directly guiding, mentoring, and advising the careers of young men and women.

As a recruiter, the relationships I built not only with the potential applicant, but also with the families of the applicants, still exist today. I valued my time spent as a recruiter because I truly enjoyed watching applicants achieve their goals, and strive for a better future. My three years spent as a recruiter allowed me to understand individual needs, and help them forge a successful path forward.

Throughout my military career, I have always been a people person dedicated to taking care of those who take care of me. I can be counted on to treat everyone with the utmost dignity and respect while also taking accountability for my personnel. I have proven through results that my employees success is my number one priority.

With more than 15 years experience working in Human Resource roles as a Front Line Supervisor, recruiter, and a career counselor, I value the power of people. People are an organizations most important asset. Developing people and giving them the tools to succeed will dramatically improve employee morale, corporate culture, and ultimately, production.

Skills
  • Compliance
  • Team management
  • Training & Development
  • Employee engagement
  • Recruitment and hiring
  • Performance management
  • Friendly, positive attitude
Experience
Front Line Supervisor, 02/2019 - 03/2021
Cedge Software Consultants Washington, DC,
  • Guided, mentored, and directed 25+ personnel, Directly responsible for the personal and professional development of assigned personnel. His leadership and direction directly led to 21 personnel earning over 150 qualifications which increased operational readiness by nearly 80% from previous years and improved the overall capabilities of work center.
  • Developed a rigorous training program designed to maximize promotion opportunities. Resulted in a nearly 50% increase in career advancements with 15 personnel achieving promotion status which significantly improved morale and command culture.
  • Created a database utilizing Microsoft Excel that successfully tracked, monitored, and organized more than 200 individual security clearances, termination dates, and re-certification status. After scoring a 98% on a yearly quality assurance review, the database was implemented on a departmental level, which tracked over 600 personnel.
Program Manager, 09/2017 - 09/2018
Tech Air Riviera Beach, FL,
  • Took over a failing program and rebuilt it into a highly successful plan of action. Completely revamped the program to ensure drug testing protocols were managed and maintained according to the meticulous drug testing protocols in place. The results were immediate as the program went from 65% success rate to 95% in one year.
  • Achieved a perfect 100% compliance score during the annual Navy Alcohol and Drug Abuse Prevention inspection resulting in the command scoring an overall score of outstanding for overall program management and implementation.
Talent Acquisition Specialist, 04/2014 - 04/2017
Navy Recruiting District Portland City, STATE,
  • Generated specific pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Ranked #3 in recruiting district with 75+ contracts and a PPR average (production per recruiter) of 2.1, which was more than 2 times national average
  • Received Recruiter of the Month award for January 2016 and August 2016. This success helped lead NRS Nampa to earning Medium Station of the year in 2015 and 2017 for Navy Recruiting District Portland.
  • As the Career Counselor from 2015-2017, I facilitated 4 reenlistments, 2 rate conversions, and 2 enlistment extensions. These actions led directly to NRD Portland receiving the Navy Retention Award in 2015, 2016, and 2017.
Front Line Supervisor, 12/2008 - 03/2013
USS John C. Stennis City, STATE,
  • As a Front Line Supervisor, I led and managed a team of 30+ personnel responsible for the upkeep and operation of equipment vital to the overall operational mission of the ship. I also worked in a Human Resources capacity, as I wrote and disseminated more than 80 yearly evaluations, processed over 50 award citations, and facilitated over 1500 hours of training lectures. These actions directly led to a 35% increase in promotions and a 60% increase in personnel readiness from the previous year.
  • Spent three years as a Career Counselor from 2011 to 2014 where I conducted more than 750 career development boards, processed over 150 reenlistments, and over 100 extensions. These actions resulted in a retention increase of over 20% from the previous year and directly led in the command winning the Navy Retention award from 2012 to 2014.
  • Was hand selected by upper management to be one of 5 Quality Assurance Inspectors out of 28 possible candidates. Conducted daily, weekly, and monthly audits to ensure 100% compliance with standard Navy operating procedures. The audits resulted in zero downtime for the over 100 pieces of equipment and a perfect safety record.
Education and Training
MBA: Business Administration, Expected in 05/2020
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Northwest Nazarene University - Nampa, ID
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University Of Phoenix - Tempe, AZ
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Bachelor of Science: Communications, Expected in 02/2012
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University Of Phoenix - Tempe, AZ
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Human Resource Certification Institute - ,
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Professional in Human Resources (PHR): , Expected in
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Human Resource Certification Institute - ,
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Resume Overview

School Attended

  • Northwest Nazarene University
  • University Of Phoenix
  • University Of Phoenix
  • Human Resource Certification Institute
  • Human Resource Certification Institute

Job Titles Held:

  • Front Line Supervisor
  • Program Manager
  • Talent Acquisition Specialist
  • Front Line Supervisor

Degrees

  • MBA
  • Bachelor of Science
  • Professional in Human Resources (PHR)

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