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Front Line Manager Resume Example

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FRONT LINE MANAGER
Summary

Hardworking retail management professional versed in all aspects of running a high volume, fast paced store, including opening and closing procedures, banking, merchandising and recruiting. Looking for meaningful work, with an emphasis in helping the community and environment.

Highlights
  • Loss prevention skills
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Team-oriented
  • Store planning and design
  • Well organized
  • Great time management
  • Detail-oriented
  • Strong communication skills
  • Recruiting and interviewing
  • Proficient in MS Office
  • Banking and financial services background
  • Store opening and closing procedures
  • Personnel training and development
  • Excellent multi-tasker
Experience
Front Line Manager Jan 2006 to Current
 IKEA － Burbank, CA
  • Manages and supports a department of 65+ coworkers and 6 team leads
  • Selected to be placed a fast track development plan to be promoted to upper level management 1 out of 7 in the US
  • Consistently implements new ideas and organizational tools
  • Responsible for store daily sales and reconciliation
  • Credit card retrievals and reversals
  • All team lead, cashier and returns coworker training and development.
  • Monthly auditing and inventory and loss prevention procedures
  • Addressed customer inquiries and resolved complaints daily
After sales manager Jan 2005 to Jan 2006
 IKEA － Burbank, CA
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed a team of 2 assistant mangers and 10 coworkers
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Sales Manager Jan 1999 to Jan 2005
 IKEA － Burbank, CA
  • Consistently delivered sales increases by working with high GM and volume items working in coordination with accessories and seasonal awareness.
  • Responsible for ordering, budgeting and selling merchandise in multiple sales areas.
  • Sales steering, marketing, and communication through Logistics and Design departments.
  • Manage and support 5 to 12 coworkers

Stock Control Coworker Mar 1998 to Jan 1999
 IKEA － Burbank, CA
  • Daily investigation of high volume/ticket inventory differences
  • Audit and enter delivery notes
  • Daily interaction with sales management team on fill level and merchandise ordering.
Education
Associate of Arts, Business 2005 Pasadena City College － Pasadena, CA

3.25 GPA

Worked full time while attending college

Seminars on Marketing and International business
Associate of Science, Applied and Liberal Arts Studies 2005 Pasadena City College － Pasadena, CA

Coursework in Nutrition and Culinary Arts
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Resume Overview

Companies Worked For:

  • IKEA

School Attended

  • Pasadena City College

Job Titles Held:

  • Front Line Manager
  • After sales manager
  • Sales Manager
  • Stock Control Coworker

Degrees

  • Associate of Arts , Business 2005
    Associate of Science , Applied and Liberal Arts Studies 2005

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