Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Talented Front End Supervisor and team leader offering 3 years of success in Leader Driven environments. Strategic thinker with computer hardware proficiency. Offers proven ability to build effective teams and drive results. Committed to identifying and leveraging opportunities for growth. Certified in Front End Management and Help Desk skills.
Skills
Front-end BAS operations
Point of Sale (POS) system operations
Retail operations management
Security issues troubleshooting
Diagnostics
Hardware repair
Computer configurations
Server improvements
Hardware expertise
Specifications understanding
System updates
Technical support
Training and Development
New program installations
Experience
08/2018 to CurrentFront End Supervisor of Retail Operations Best Buy Co Inc. | City, STATE,
Handled all delegated tasks, including Cash Management and Hiring New Employees.
Maintained updated Computer knowledge through Learning Network and SKillSets.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created agendas and communication materials for team meetings.
Collaborated with others to discuss new sales opportunities.
Achieved cost-savings by developing functional solutions to Budget problems.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Educated customers on Windows 10 use and at-home maintenance.
Updated or installed software for customers to ensure computer efficiency.
Assisted customers with new computer and accessory purchases.
Identified hardware issues caused by component failures using approved diagnostic tools.
Repaired Work computers according to schedule.
Assembled 10+ Computers for clients and for friends have the tools and experience.
08/2017 to 08/2018Leader of Computing Sales Best Buy Co Inc. | City, STATE,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Maintained updated Computer Part knowledge through Learning Network and SkillSets
Answered 10+ calls per 8 hour shift to answer customer questions.
Created agendas and communication materials for team meetings.
Employed consultative sales approach to identify client needs and propose turnkey solutions.
Actualized strategies to continuously improve customer service, company or brand visibility.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Listened to customers to understand needs and refer to optimal services.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, To achieve Number one in the company for the computer department.
Provided training on appropriate product selection.
Grew customer base by facilitating market research to formulate new brand strategies.
Priced out products upon request of customers.
09/2016 to 08/2017Sales ConsultBest Buy Co Inc. | City, STATE,
Employed consultative sales approach to identify client needs and propose turnkey solutions.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
Listened to customers to understand needs and refer to optimal services.
Introduced customers to new offerings and updated accounts.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Responded to walk-in requests for financial assistance and devised personalized solutions.
Education and Training
Expected in | Business Management Lakeshore Technical College, Cleveland, WIGPA:
Expected in 03/2016High School Diploma | Cedar Grove-Belgium High School, Cedar Grove, WIGPA:
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