Experienced customer servive professional with strong leadership and relationship-building skills. Experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Addressed customer inquiries and resolved complaints.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Mentored, coached and trained 25 team members.Optimized the overall customer experience through incredible customer service..
CPR/AED child & adult certified
HIPAA Privacy and Security Certified
Strong verbal and personal communication skills, great bedside manner, enthusiastic people person & great organizational skills, use of judgement and ability to solve problems efficiently, adaptablilty and ability to work under pressure, critical thinking & decision making
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