Front End/Customer Returns Associate Resume Example TJX Companies

FRONT END/CUSTOMER RETURNS ASSOCIATE

Professional Summary

Well-qualified cashier that is proficient in handling complex customer issues and promoting positive experiences. An efficiency-driven and organized mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

With the skills that were learned while working towards a Masters degree, I am an energetic educator with proven skills in teaching elementary students diverse subjects. Things that were learned included keeping classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.

Skills

Team Contribution
Guest Services
Product Knowledge
Customer Complaint Resolution
Problem resolution
Process improvement
Operational improvement
Receiving support
Lesson Planning
Child development
Positive Reinforcement
Experiential learning

Sales
Cleaning
Time management
MS Office
Team management
Relationship development
Supervision
Classroom management
Student engagement
Blackboard software
Positive Learning Environment

Work History

Front End/Customer Returns Associate, 04/2018 to Current
TJX Companies – Decatur, GA

Replaced merchandise stock throughout check-out lines and end-cap displays.
Gathered shopping baskets and carts and relocated to designated areas.
Facilitated cash, check and credit transactions on cash register with 100% accuracy.
Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Contributed to team efficiency by keeping work areas organized, clearing brush and removing stumps.
Maintained excellent attendance record, consistently arriving to work on time.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Assisted customers with locating and choosing merchandise in any store department.
Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Self Checkout Cashier, 05/2016 to 05/2018
Kroger – Atlanta, GA

Monitored self-checkout systems and provided assistance or intervention where required.
Requested official identification for certain purchases and verified details, consistently meeting strict legal standards of underage sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Checked prices for customers and processed items sold by scanning barcodes.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Used POS system to enter orders, process payments, and issue receipts.
Learned cashier position and provided backup at key times.
Educated customers on promotions to enhance sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Seasonal Sales Associate, 11/2015 to 01/2016
Kohls Corp. – Atlanta, GA

Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Educated customers on promotions to enhance sales.
Engaged with customers to effectively build rapport and lasting relationships.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Education

High School Diploma: 05/2012
Tech High School - Atlanta, GA

Bachelor of Arts: Business Management, 12/2017
Clayton State University - Morrow, GA

Associate of Arts: Business Administration, 10/2014
Liberty University - Lynchburg, VA

Master of Arts: Elementary Education, Expected in 05/2022
Liberty University - Lynchburg, VA

Additional Information

Achievements:
Dean's List
Omega Nu Lambda Honor Society
Kappa Delta Pi Honor Society

Volunteer Work

New Life Church and Community Center

3592 Flat Shoals Parkway

Decatur, GA 30034

8-10 Hours Monthly in Food Pantry

Resume Overview

Companies Worked For:

TJX Companies
Kroger
Kohls Corp.

School Attended

Tech High School
Clayton State University
Liberty University

Job Titles Held:

Front End/Customer Returns Associate
Self Checkout Cashier
Seasonal Sales Associate

Degrees

High School Diploma : 05/2012
Bachelor of Arts : Business Management , 12/2017
Associate of Arts : Business Administration , 10/2014
Master of Arts : Elementary Education , Expected in 05/2022

Front End/Customer Returns Associate Resume Example

Resume Score: 80%

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