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front end coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Practical filmmaking professional competent in producing and editing different types of productions. Detail-oriented and resilient with good critical thinking, leadership and conflict resolution skills. Talented in communication, multitasking and complex problem-solving.

Skills
  • Opening and Closing Procedures
  • Display Setup
  • Shift Checklists
  • Workflow Optimization
  • Coaching and Mentoring
  • Relationship Building
  • Report Preparation and Analysis
  • Handling Customer Complaints
  • Staff Development and Training
  • Team Management and Supervision
  • Team Leadership
  • Proficient in Microsoft suite
  • Proficient in different editing softwares
  • Proficient in Final Draft
Experience
Front End Coordinator, 08/2021 - Current
Giant Eagle, Inc. Sheridan, IN,
  • Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
  • Managed front-end merchandising and maintenance, keeping shelves properly stocked.
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Coached and mentored newly hired employees on front-end operational and customer service work.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with POS software.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Shipping Manager, 07/2020 - 07/2021
Us Silica Hurtsboro, AL,
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Input weights, charges, discrepancies and other data in Shipworks, Amazon, and UPS Worldship.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
  • Identified opportunities to reduce cost and improve productivity.
Draft Line Technician , 01/2020 - 03/2020
Ascena Retail Group Poughkeepsie, NY,
  • Accurately recorded and reported all operations and maintained communication with other workers.
  • Carefully examined all products for efficiency and quality.
  • Completed both major and minor repairs on equipment and performed product changeovers.
  • Calibrated equipment and troubleshot malfunctions.
  • Safely handled industry-specific equipment.
  • Answered normal and after-hours service calls.
Manager, 05/2017 - 03/2019
AMC Theatres City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Maintained show schedule for movies that would be playing.
  • Made crew schedule.
  • Inventory counts.
  • Projector maintenance.
Education and Training
Bachelor of Arts: Film And Video Production, Expected in 05/2018
-
Belmont University - Nashville, TN
GPA:
Status -

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Resume Overview

School Attended

  • Belmont University

Job Titles Held:

  • Front End Coordinator
  • Shipping Manager
  • Draft Line Technician
  • Manager

Degrees

  • Bachelor of Arts

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