Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented Front Desk Manager, with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented Team Trainer highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. Offering 15 years of customer service experience and adaptable, friendly approach. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Results-focused Supervisor offering 15 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills
  • Customer service optimization
  • Customer focused-service
  • Customer service experience
  • High-quality customer service
  • Database Management(SQL)
  • Data Collection(SQL)
  • Project Management
  • Some Technical Support
  • Some Troubleshooting and debugging
  • Python
  • PHP
  • W3C DOM methods
  • Operating system
  • Relational Database Management (SQL)
  • Some web design Coding
  • Microsoft, Excel, Word document, power point
Work History
10/2019 to Current Front Dssk Agent Pch Hotels And Resorts | Point Clear, AL,
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Provided services efficiently and with high level of accuracy.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered customer telephone calls promptly and appropriately.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Entered customer data using software and updated information whenever patrons changed rooms.
  • Used computer software to process reservations, check-ins and check-outs.
  • Greeted hundreds of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
06/2014 to 11/2018 Front Office Manager Alpine Healthcare Management Llc | Asheboro, NC,
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Increased customer service ratings through personable service.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Prepared weekly employee work schedules for 15 team members ensuring all shifts received adequate coverage.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Conducted financial audits on scheduled basis.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Controlled cash and credit card payment transactions at front desk
  • Entered customer data using computer software and updated information whenever patrons changed rooms.
  • Provided services efficiently and with high level of accuracy.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Trained front office staff in fire, life and other emergency procedures.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Balanced hotel accounts at end of day.
  • Checked guests in out of hotel, made reservations and processed payments.
02/2007 to 07/2012 Certified Medication Aide Parsons House On Eagle Run | City, STATE,
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Administered prescribed drugs to high-volume patient caseload.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Reported changes in patient status regarding drug therapy to ensure patient safety and comfort.
  • Kept digital records of patient details, medications, billing and other activities.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided patients with assistance in completing such tasks as all daily tasks from getting out of bed to bathing, effectively reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients, consulting with administration to address concerns and protect each person from any harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Administered prescribed medications under direction of physician.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Developed rapport to create safe and trusting environment for care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
Expected in 12/2017 GED | Iowa Western Community College, Council Bluffs, IA GPA:
Expected in 12/2020 Associate of Arts | Computer Science MIS Iowa Western Community College, Council Bluffs, IA GPA:
  • Coursework in SQL, PHP and HTML and Web Design, Operating Systems
  • Minored in Computer Science
  • Received Computer Science Reward Scholarship Award
  • Member of Pi Theta Kappa
  • Graduated with 4.0 GPA
  • Dean's List Fall 3rd semester 2020

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Resume Overview

School Attended

  • Iowa Western Community College
  • Iowa Western Community College

Job Titles Held:

  • Front Dssk Agent
  • Front Office Manager
  • Certified Medication Aide

Degrees

  • GED
  • Associate of Arts

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