LiveCareer-Resume

front desk supervisor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly skilled at managing complex schedules, budgeting and travel arrangements. Organized front desk agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.

Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Healthcare professional with over 17 years of experience of providing quality care throughout the continuum of care.
  • Results-based professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
  • Possess caring, courteous, and understanding disposition to patients, families, colleagues, physicians, volunteers, and visitors.
  • Exceptionally organized with ability to perform assigned duties independently and effectively.
  • Proven ability to perform optimally in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Strong computerized documentation skills and basic knowledge of
  • Microsoft Office (Word, Excel, Powerpoint).
  • Availability:
  • Job Type: Permanent
  • Work Schedule: Full-Time
Education and Training
Maxwell High School Brooklyn, New York Expected in 06/1995 Credit Diploma : - GPA :
, Expected in 01/1994 : - GPA :
Experience
Rosewood Hotels & Resorts - Front Desk Supervisor
Santa Barbara, CA, 11/2019 - 03/2023
  • Hours per week: 40+, Duties, Accomplishments and Related Skills
  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservation systems, safety and emergency procedures, etc.
  • Assist staff with job functions such as, complete opening and closing shift duties, communicate any other outstanding guest requests or issues to management that may require additional monitoring.
  • Accurately process all cash and credit transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing bank
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Monitored reservations to track incoming parties and special events.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
Spectrum Health Companies - Wellness Aide/Rehab Technician
Burnsville, MN, 01/2015 - 10/2019
  • Accomplishments and Related Skills:
  • Facilitates the smooth functioning of the department to which assigned by performing administrative tasks and clerical duties
  • Maintains inventory of department equipment and supplies
  • Assists the Supervising Therapist to conduct both individual and group treatment as outlined in treatment plan in the areas of ADL, functional mobility, ROM, strength, coordination, cognitive/perceptual remediation and functional maintenance
  • Responsible for reporting on the condition of patient/client to the appropriate supervisor and other staff members
  • Coordinate and assist with care as directed
  • Confers formally and informally with other team members in coordinating the total rehabilitation program of the patient
  • Documents and maintains patient records that reflect patient treatment: (Evaluation, daily treatment record, telephone orders, billing)
  • Maintain clinical knowledge and skill, or ability to develop knowledge and skills required for evaluation and treatment of geriatric patient populations
  • Participates in patient, family and staff education
  • Participate in multidisciplinary rounds/meetings and in-services as needed.
Hiram W. Davis Medical Center - Certified Nursing Assistant
City, STATE, 04/2013 - 01/2015
  • Hours per week: 40, Duties, Accomplishments and Related Skills:
  • Demonstrates ability of administering complete/partial resident baths
  • This would include bathing, oral care, dentures, Foley care, hair/nail care, and shaving, bed making and cleaning of utensils used
  • Assists in the toileting needs of the residents, records outputs accurately
  • Empties drainage collection devices and completes documentation of BM Book, toileting scheduling, Rehab and nourishments
  • Adhere to facility protocol for admission documentation
  • Demonstrates skill in the nursing process
  • HIPAA Competency – Protects resident’s privacy by insuring resident charts or items with resident data with protected health information (PHI) are not left unattended or left opened
  • Demonstrates ability to read, understand and follow individual resident care plans
  • Prepares resident for meals; serves and collects trays, assists in setting up and feeding residents; serves fresh water and nourishments when indicated.
Accomplishments
  • Nursing continuing education coursework

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Resume Overview

School Attended

  • Maxwell High School

Job Titles Held:

  • Front Desk Supervisor
  • Wellness Aide/Rehab Technician
  • Certified Nursing Assistant

Degrees

  • Credit Diploma

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