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Front Desk Supervisor Resume Example

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FRONT DESK SUPERVISOR
Summary

Dedicated Front Office Supervisor offering more than 8 years in the hospitality industry, as well as in-depth knowledge of Operations.

Highlights

Exceptional customer service

Cash handling expertise

Superb interpersonal skills

Conflict resolution

Upscale resort and spa background

Staff motivation and training

Data entry

Relationship-building


Experience
Company NameFront Desk Supervisor02/2008 to 07/2015
  • Fielded guest complaints, conducted thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues.
  • Listened and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remained calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirmed pertinent information including number of guests and room rate.
  • Promote Crowne Plaza marketing programs.
  • Made appropriate selection of rooms based on guest needs.
  • Coded electronic keys.
  • Non-verbally confirmed the room number and rate.
  • Provided welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verified and imprinted credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Perform accurate, moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Closed guest accounts at time of check out and ascertain satisfaction.
  • In the event of dissatisfaction, researched and attempted to resolve problem within established guidelines; may include turning problem over to a Manager.
  • Trained and Developed new hires within the front desk on OPERA and PBX System.
  • Assisted in discipline, reviews, schedules and payroll.
  • Assisted with pre-blocking of group tours.
  • Acted as Manager on Duty twice per month.
Company NameCity, StateGuest Service Agent11/2013 to 11/2014
  • Greeted customers immediately with a friendly and sincere welcome.
  • Used a positive and clear speaking voice, listened to understand requests, responded with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirmed pertinent information including number of guests and room rate.
  • Promote Crowne Plaza marketing programs.
  • Made appropriate selection of rooms based on guest needs.
  • Coded electronic keys.
  • Non-verbally confirmed the room number and rate.
  • Provided welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verified and imprinted credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Perform accurate, moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Closed guest accounts at time of check out and ascertain satisfaction.
  • In the event of dissatisfaction, researched and attempted to resolve problem within established guidelines; may include turning problem over to a supervisor.
Company NameCorner Café Attendant01/2008 to 11/2014
  • Serviced food and/or beverages to include the order-taking and delivery of any food and/or beverage items, handled in a helpful, timely and professional manner resulting in a very high level of guest satisfaction.
  • Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Education
High School Diploma2010Eastern High School, City, State
Skills
balance, billing, calculator, Handle cash, content, CPR, credit, make change, delivery, documentation, English, forms, keyboard, marketing, mail, organizational skills, payroll, PBX, People skills, problem resolution, problem-solving, speaking, research, supervisor, telephone, phone
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Resume Overview

School Attended

  • Eastern High School

Job Titles Held:

  • Front Desk Supervisor
  • Guest Service Agent
  • Corner Café Attendant

Degrees

  • High School Diploma 2010

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