Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated Front Office Supervisor offering more than 8 years in the hospitality industry, as well as in-depth knowledge of Operations.

Highlights

Exceptional customer service

Cash handling expertise

Superb interpersonal skills

Conflict resolution

Upscale resort and spa background

Staff motivation and training

Data entry

Relationship-building


Experience
01/1 to 01/1 Front Desk Supervisor Intercontinental Hotels Group | , ,
  • Fielded guest complaints, conducted thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues.
  • Listened and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remained calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirmed pertinent information including number of guests and room rate.
  • Promote Crowne Plaza marketing programs.
  • Made appropriate selection of rooms based on guest needs.
  • Coded electronic keys.
  • Non-verbally confirmed the room number and rate.
  • Provided welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verified and imprinted credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Perform accurate, moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Closed guest accounts at time of check out and ascertain satisfaction.
  • In the event of dissatisfaction, researched and attempted to resolve problem within established guidelines; may include turning problem over to a Manager.
  • Trained and Developed new hires within the front desk on OPERA and PBX System.
  • Assisted in discipline, reviews, schedules and payroll.
  • Assisted with pre-blocClaire of group tours.
  • Acted as Manager on Duty twice per month.
10/2013 to 10/2014 Guest Service Agent Chumash Casino | Santa Ynez, CA,
  • Greeted customers immediately with a friendly and sincere welcome.
  • Used a positive and clear speaClaire voice, listened to understand requests, responded with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirmed pertinent information including number of guests and room rate.
  • Promote Crowne Plaza marketing programs.
  • Made appropriate selection of rooms based on guest needs.
  • Coded electronic keys.
  • Non-verbally confirmed the room number and rate.
  • Provided welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verified and imprinted credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Perform accurate, moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Closed guest accounts at time of check out and ascertain satisfaction.
  • In the event of dissatisfaction, researched and attempted to resolve problem within established guidelines; may include turning problem over to a supervisor.
01/2008 to 11/2014 Corner Café Attendant Crowne Plaza Cherry Hill | , ,
  • Serviced food and/or beverages to include the order-taClaire and delivery of any food and/or beverage items, handled in a helpful, timely and professional manner resulting in a very high level of guest satisfaction.
  • Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Education
Expected in 2010 High School Diploma | Eastern High School, Voorhees, New Jersery GPA:
Skills
balance, billing, calculator, Handle cash, content, CPR, credit, make change, delivery, documentation, English, forms, keyboard, marketing, mail, organizational skills, payroll, PBX, People skills, problem resolution, problem-solving, speaClaire, research, supervisor, telephone, phone

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Resume Overview

School Attended

  • Eastern High School

Job Titles Held:

  • Front Desk Supervisor
  • Guest Service Agent
  • Corner Café Attendant

Degrees

  • High School Diploma

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