front desk supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Goal-oriented Hospitality Professional eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.

  • Team building, development and supervision
  • Hospitality and Guest Relation Services
  • Issue Resolution and Conflict Management
  • Effective Planning and Organization
  • TIPPS certified
  • Fluent in Apsaalooke
Front Desk Agent, 03/2022 - Current
The Del Monte Lodge Cleveland, OH,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Checked rooms for cleanliness and maintenance issues.
  • Completed TIPPS certification and ran bars for the Food and Beverage department.
  • Per the Catering department, helped to organize and execute group functions.
  • Completed some training on hotel audit and billing process.
Front Desk Supervisor, 2016 - 12/2021
Biaggi's Ristorante Italiano Llc Deer Park, IL,
  • Oversaw team and led by example, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Supervised front desk operations with focus on hotel reputation, staff productivity, and operational efficiency; delivered key administrative support and took on additional tasks during peak times.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed guest check-in and check-out procedures, reservations and payments while developing lasting relationships with guests that built loyalty and drove hotel revenue.
  • Monitored reservations to track incoming parties and special events; also ensuring proper payment procedures were followed among third parties, or direct, reservations.
  • Explained and pointed out property details to patrons, prioritizing on site amenities such as our restaurant, pool, spa and fitness center.
  • Corrected guest issues promptly with knowledgeable and friendly service, and worked with numerous departments, such as housekeeping, maintenance, reservations, and security to meet all guest needs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors, and provided end-of-month audits of resort to upper management as required.
  • Help to create effective and seamless employee schedules to cover shifts.
Kitchen Help, 2015 - 2016
Worlds Of Fun Galveston, TX,
  • Motivated kitchen staff by creating a workplace of respect, and support, to increase productivity and quality.
  • Practiced food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Completed baking and cooking training; Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
Cook, 2013 - 2015
Monterey Bay Aquarium City, STATE,
  • Established open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day by setting up and performing initial prep work.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Engaged in processes to streamline food-preparation and presentation tasks and regulated oven, broiler, and roaster operations for cooking at correct, safe temperatures.
  • Sanitized food preparation areas, grills, and equipment at all times.
  • Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunction.
Food & Beverage, 2010 - 2011
Company Name City, State,
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Followed proper food handling methods and maintained correct temperature of food products, while keeping stations stocked and ready for use to maximise productivity.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education and Training
High School Diploma: , Expected in
Robert T. Elliot High School - Modesto, CA,
Status -

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Resume Overview

School Attended

  • Robert T. Elliot High School

Job Titles Held:

  • Front Desk Agent
  • Front Desk Supervisor
  • Kitchen Help
  • Cook
  • Food & Beverage


  • High School Diploma

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