Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 21 years in hospitality industry. Experience managing front desk team of guest service specialists.

  • Team Building
  • Handling Customer Complaints
  • Quality Assurance
  • Microsoft Office Suite
  • Team Management and Supervision
  • Schedule Coordination
  • Complex Problem Solving
  • Staff Development and Training
  • Decision Making
  • Friendly and Relatable
  • Verbal and Written Communication
  • Employee Motivation and Discipline
Work History
Front Desk Supervisor, 05/2019 - 07/2021
Beaver Run Resort & Conference Center Denver, CO,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Prepared weekly employee work schedules for team members.
Office Assistant, 07/2015 - 10/2018
It Landes Company Harleysville, PA,
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified accuracy of business records by consistently updating customer information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated and maintained database systems, office files, inventory, and mailing lists.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled all incoming business and client requests for information.
  • Responded to inquiries from callers seeking information.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Provided direction, support and ongoing feedback to staff.
  • Prepared and proofread outgoing correspondence for office staff including letters and emails.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Front Desk Supervisor, 01/2015 - 07/2015
Beaver Run Resort & Conference Center Breckenridge, CO,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Resolved service-related problems and documented actions in system.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Prepared weekly employee work schedules for team members.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
General Manager, 07/2010 - 08/2012
Chenega Corporation Fort Myer, VA,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
High School Diploma: , Expected in 06/1989
Hampton High School - Hampton, Va,

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