front desk supervisor resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Looking to continue to grow in the customer service industry. Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Skills
Customer Service-Oriented
Positive Attitude and Energetic
Data Entry and Database Software
Microsoft Office
Courteous and Professional
Documentation and Reporting
Administrative Support
Customer Service
Verbal and Written Communication
Customer Complaint Resolution
Front Office Management
Disinfecting Rooms and Equipment
Teamwork and Collaboration
Advising and Educating Patients
Treatment Room Setup
Experience
11/2019 to CurrentFront Desk SupervisorSands Of Kahana | Phoenix, AZ,
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed customer complaints and rectified issues to complete satisfaction.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Handled payment processing and provided customers with receipts and proper bills and change.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Welcomed large volume of guests and improved overall customer service.
Monitored reservations to track incoming parties and special events.
Received incoming calls and coordinated with staff to fulfill customer requests.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Facilitated successful front desk operations for high-volume hotel.
Created and optimized employee schedules for shift coverage.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Conducted transactions, confirming patient information and processing according to standard protocol.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Arranged special accommodations for guests to enhance visitor experiences.
07/2016 to 11/2019Dental AssistantCommunity Health Centers Of Greater Dayton | Dayton, OH,
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Documented patient records with procedures performed and added notes taken to charts.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Built loyal patient following and retained return patients by providing empathetic and caring service.
06/2014 to 07/2016Dental AssistantCommunity Health Centers Of Greater Dayton | Miamisburg, OH,
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Prepared patients by explaining scheduled treatments and potential side effects.
Explained dental services and payment plans to help patients make informed decisions.
Documented patient records with procedures performed and added notes taken to charts.
08/2011 to 05/2014Dental AssistantCommunity Health Centers Of Greater Dayton | Huber Heights, OH,
Documented patient records with procedures performed and added notes taken to charts.
Educated patients on treatment procedures and post-procedure home care.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
04/2009 to 12/2011Snack Bar AttendantMarriott Vacations Worldwide | Sedona, AZ,
Prepared bills, handled cash and credit card transactions and distributed change.
Operated cash registers, counted money and logged daily sales and expenditures.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
01/2008 to 08/2009Snack Bar AttendantMarriott Vacations Worldwide | Henefer, UT,
Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
Stocked and restocked food and equipment items as necessary.
Greeted customers, answered questions and provided food and drink recommendations.
Followed directions and recipes to prepare food and operate cooking equipment.
Education and Training
Expected in 04/2011 to to Dental Assistant License | Dental AssistingKaplan College, San Antonio, TX, GPA:
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