Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 24 years in hospitality industry. Experience managing front desk team of guest service specialists. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Ambitious Front Desk Supervisor/ Receptionists with 24 years of experience and passion for local Medical industry. Personable, experienced with conflict resolution and sensitive to others' needs. Seasoned Front Desk professional offering 24 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Meticulous Front Desk Supervisor offering 13 years of experience in guest service environments. Adaptable and energetic coupled with talents in Spanish/ English and translation Customer-oriented multitasker pursuing Front desk Receptionist with exciting establishment.

Skills
  • Maintains scheduling for 2 doctors
  • Facilities Management Software
  • Account Review
  • Check In and Check Out Procedures
  • Translate English to Spanish
Work History
Front Desk Supervisor, 06/2017 to Current
Breckenridge Grand VacationsBreckenridge, CO,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered customer data using Prognosis software and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Scheduled and assigned daily work and activities for Dr's schedule .
  • Collaborated with Sheila, office manager and all Nurse team members to handle guest requirements from check-in through check-out.
  • Built talented team through hiring and training new associates.

  • Maintained transaction security by verifying payment cards against identification.
  • Greeted and welcomed new members, establishing and updating memberships to Flores Pediatrics l Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
Receptionists, 04/2005 to 07/2007
Heartland DentalCordova, TN,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered all incoming calls daily to resolve future appointments and Pharmacy issues and schedule same day appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on 5 ine phone system and directed to departments based on customer needs.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Resolved customer problems and complaints by taking messages and speaking the office manager and the doctor.
  • Scheduled and confirmed appointments and meetings for the nurses and doctor.
Front Desk Receptionist, 05/1994 to 07/2004
Dr. Michael GortonCity, STATE,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations at busy Pediatric facility with as many as 35-50 patients a day and maintained transaction security by verifying payment cards against identification.

  • Volunteered to help with special projects, assuming variety of tasks and duties, including training new employees
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of the doctor and nurse , promptly verifying receipt and arranging for pickup or transmittal.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 10minutes of each call.
Education
High School Diploma: , Expected in 06/1976
United Township High School - East Moline Illinois,
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • United Township High School

Job Titles Held:

  • Front Desk Supervisor
  • Receptionists
  • Front Desk Receptionist

Degrees

  • High School Diploma

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