front desk supervisor resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Attentive supervisor with 7 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Forward-thinking key holder proficient in generating high-quality customer satisfaction work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Skills
Sales monitoring
Product and service knowledge
Project management abilities
Customer relations
Business development understanding
Merchandising
Staff training and development
Inventory management
Staff development
Orientating and training
Experience
04/2021 to 12/2021Front Desk SupervisorJc Resorts Llc | San Diego, CA,
Corrected guest issues promptly with knowledgeable and friendly service.
Managed guest check-in and check-out procedures, reservations and payments.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
02/2019 to 12/2021Store ManagerComoto | Canoga Park, CA,
Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
Stepped up to assist managers with task and customers during busy periods to maintain consistent and reliable service levels for patrons.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Monitored incoming customer traffic to determine appropriate staffing.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed inventory tracking and physical inventory counts to minimize loss.
Achieved sales quota of $10,000 by incorporating social media and brand marketing.
Diminished total loss by 37% by implementing effective operational improvements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corrected operational discrepancies by developing and executing process improvements.
Oversaw all store operations while generating $79,000 in monthly sales.
Implemented succession planning by training and developing 3 associates into leadership positions.
Boosted sales by 27% by cultivating customer rapport and delivering superior customer service.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
01/2018 to 01/2019Lead HostMarcus Corporation | Columbus, OH,
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Helped to plan and execute parties for more than 75 guests, including coordinating menus and preparing tables.
Answered telephone to provide establishment information and take party reservations.
Notified servers after seating parties in section for prompt service.
Guided guests to appropriate seating for party size, provided with menus and silverware.
Answered customers' questions about hours, seating, current wait time and other information.
Set up and decorated menu marketing boards with current specials information and drink features.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed guest expectations by relaying information regarding hours, wait times and specials.
04/2016 to 08/2017Assistant ManagerKarya Property Management | Kansas City, KS,
Cultivated customer loyalty by training team members in industry-leading service standards.
Evaluated employee performance and developed improvement plans.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Enforced company policies and procedures to strengthen operational standards across departments.
Education and Training
Expected in 03/2018 to to High School Diploma | Metea Valley High School, Aurora, ILGPA:
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