Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hospitality Graduate with 3 years of Hotel operations Experience in all Departments of the Hotel. Successfully held one year of Manager on Training in Rooms Operation with Luxury Hotel in India, Part of the Program went through Different levels of Management Positions in Hotel. in this Role supervised Front Desk, Bellman, Concierge & Reservation Teams . this was the stage for me to Learn from the Senior Hospitality Leaders. I have also completed one year of Internship with Marriott Hotels in Nashville on Front Desk & Guest Relations . Presently working as Front Desk Supervisor with Marriott Property. in my Current Role my Responsibilities also includes Training & supervising new Hires, Preparing Daily Reports, Handling Guest Complaints , Monitoring Front Desk Team. Having an extensive Understanding of Luxury Hotel Operations Experience , abilities & skill set of Managing a Team, Actively Applying for Associate Front Desk Manager Position with an Upscale Hotel in New York City.

  • Effective written and verbal communication skills
  • Guest Services
  • Strong interpersonal skills
  • Organized & detail oriented
  • Multitasking
  • Management & Leadership
  • Attentive
  • Able to work flexible schedules
  • Operational Knowledge
  • Staying focused,calm on rush hours
  • Professional Appearance
  • Front Office
  • Sales
  • Team Building
  • Innovative
06/2019 to Current Front Desk Supervisor Crystal Springs Resort | Hamburg, NJ,
  • Reports to Front office Director. Shift Handovers from Previous Shift.Checking for Daily Arrivals ,Departures, Rooms Inventory to Manage Hotel Operations smoothly
  • Checking In Guests by obtaining Proper Identification & Credit Card Authorizations after Checking complete Reservation details,Ensuring Guest folios are settled In Desired folio based on their Reservation Type
  • Providing above & beyond services for every guest, while taken extra care for loyalty members, such as Giving room upgrade based on Availability according to their Preference
  • Controlling room Inventory through making possible changes BY switching room types
  • Led the Front Office team, Monitoring Front Desk & Bell team. resolving Guest issues, Ensuring Hotel Policies & Guidelines followed by All Team Members
  • Prepared airlines lists for everyday after receiving daily crew arrival list, copying same to PMS. making their Room Keys In Advance, Handling keys to Airline crew, providing cash Allowances & obtaining their signatures
  • Checked everyday VIP's , Groups Arrivals, Coordinated with House Keeping team to get VIP & group rooms In time
  • Worked on Different Complex Software, worked on GXP for running & following guest cases & Special requests
  • Checking Everyday emails for guest Requests, Replying to them if needed
  • Completed all assigned tasks, reports, projects etc. In professional manner and on-time basis
  • Explaining guests about Hotel Facilities,Providing Transportation Information to first time guests
  • Supervised and guided new employees on PMS and responded quickly to questions, which improved understanding of job responsibilities
  • Engaging guests throughout their stay to ensure they're always Felt Welcomed.. Provided appropriate solutions to their concerns if any
  • Coordinating with Housekeeping team to Get rooms on time. rushing rooms for early check ins or at no room availability situations
  • Using set of recovery plans for unsatisfied guests & for guests whom expectations not met during their stay
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Developed vast knowledge of Local area to provide guests with information about dining options, things to do In city
  • Promoted loyalty by signing customers up for Marriott rewards program and encouraged repeat stays through exceptional service
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Experienced In Night auditing.Verifying Daily Postings, attached Appropriate bills to Guest Folio's, Prepared daily Reports.made Adjustments,Checked for Daily Allowances. Book Keeping
  • Trained team members on new hotel services and products to support promotional efforts
  • Handling everyday Bank Worth of $ 3700 to make Cash Transactions.Cash Exchange & selling Ferry tickets, Preparing daily Front Desk Cashiering Report after Shift
  • Conducted Training Sessions for Front Desk Team on How to Deliver exceptional Hospitality to Guest's.
03/2018 to 03/2019 Intern Wyndham Worldwide | Fresno, CA,
  • Assisted Guests while Checking In & Check Out from Hotel
  • Managed Phone calls Regarding Guest Concerns, special Requests Assisted them Providing Full on, Alternative Options by Speaking with on duty Manager
  • Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt
  • Escorted VIP's to their Rooms explaining every Information about Hotel including Hotel Bars, Restaurants, local Food dine in Options
  • Given everyday Amenities & Mini bar lists to F& B Colleagues explaining Timeline's and Special requests
  • Fulfills guests’ needs, Ensuring their stay is as pleasurable as possible; assists with Dining, Entertainment, or transportation Reservations as needed
  • Oversaw everyday Shift tasks. Handled Guest Complaints and Offered Complimentary Services Regarding their Issues by Discussing with Supervisors to maintain High Satisfaction rates
  • Provided efficient Services with High level of Accuracy
  • Ensured Optimal Guest Experience by Seating, providing Complete Information about the Menu, taken Orders and Serving Food items
  • Coordinated with Kitchen team to ensure Order Accuracy & Accompanying Financial Transactions using Digital Point of Sale Systems
  • Made and confirmed Reservations for Future Hotel Guests following Established Procedures Including but not limited to Assuring Room Availability Obtaining all necessary information Assuring guest understands all Hotel Policies particularly with Regard to Reservation Cancellation
  • Possesses and maintains thorough knowledge of Hotel and area’s Attractions
  • Maintained food Hygiene Accordance to Brand Standard and Guidelines
  • Learned & performed all other Front Office tasks in Fast Paced Environment
  • Provided property details to patrons, including dining areas, pool, spa and fitness center
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
07/2015 to 06/2016 Management Trainee Chefs Warehouse | Napa, CA,
  • Extensive Understanding of Business Practices, Importance of every Department for Successfully Running Luxury Hotel
  • Shadowed Senior Managers to learn all related Tasks & Responsibilities
  • Led 3-7 Employees in every Department of hotel conducting Daily Meetings, Briefings. Solved issues arising Shift
  • Negotiated with Large Group tour Operators Regarding Weddings,Seminars,Conferences and other Events by Providing Best available Room Rates
  • Supervised Housekeeping Team by Providing everyday Rooms list based on Arrivals. Inspecting Rooms before Check ins
  • Supervised staffing levels to Ensure that Guest Service
  • Ensured Operational needs and financial objectives are met
  • Trained employees to create Awareness of Business Objectives and Communicate expectations
  • Acted as Manager using Interpersonal and Communication skills to Lead, Influence and Encourage Team members
  • Provided Updated room Availability and Rate Information to Guest Service Agents and other departments as directed
  • Check outs & Check Ins Completed Efficiently and Orderly
  • Assisted in Oversee Facility Operations Including Guest Service, Sales, Housekeeping,Food & Beverage & Human Resources
Education and Training
Expected in Bachelor of Science | Hotel Management Osmania University, Hyderabad, GPA:
Activities and Honors

Global Management Development Program in International Hospitality

Marriott Front Office Leader Training.

  • Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.

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