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front desk supervisor resume example with 17+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking self-motivated team member skilled in safely moving heavy loads manually or with pallet-jacks and forklifts. Punctual, reliable and dedicated to teamwork.

Diligent Material Handler offering 10+ years of experience moving loads quickly and without damage. Attentive and safety-focused, with proven history of identifying potential hazards. Demonstrated ability to work well in both team and independent roles.

Skills
  • Safety and security
  • Training and development
  • Problem-solving skills
  • Regulatory Compliance
  • Shipping and receiving
  • Materials handling
  • Forklift operations
  • Lifting and sorting
  • Warehouse management systems
  • Loading and unloading
  • Warehouse environment safety
  • Route deliveries
Work History
07/2018 to Current Front Desk Supervisor Gi Associates & Endoscopy Center | Flowood, MS,
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Conducted financial audits on scheduled basis.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Balanced hotel accounts at end of day.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Created monthly meetings for cashiers and membership desk associates.
  • Built talented team through hiring and training new associates.
08/2012 to 07/2018 Warehouse Associate Goodwill Of North Georgia | Kennesaw, GA,
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
10/2006 to 08/2012 Courier Mclaren Health Care | Bay City, MI,
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Maintained clean and orderly appearance while on shift.
  • Followed all company policies and procedures during shift.
06/2003 to 10/2006 Package Handler Fedex Cross Border | Cadillac, MI,
  • Sorted items according to its destination.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Education
Expected in 04/1999 Diploma | King High School, Tampa, FL GPA:
Expected in 09/2022 Associate of Business Administration | Business Administration And Management Hillsborough Community College, Tampa, FL GPA:

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Resume Overview

School Attended

  • King High School
  • Hillsborough Community College

Job Titles Held:

  • Front Desk Supervisor
  • Warehouse Associate
  • Courier
  • Package Handler

Degrees

  • Diploma
  • Associate of Business Administration

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