Front Desk Supervisor resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced hospitality specialist offering 5 years of superior hospitality service. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in microsoft and excel software, with friendly and decisive approach to resolving challenges.
Skills
Rate changes
Safety and security
VIP guest relations
Cash control
Word processing
Check-in and check-out procedures
Complaint management
Training and mentoring
Cash Handling
File management
Team Leadership
Time management
Budgets
MS Office
Operational improvement
Work History
04/2018 to CurrentFront desk supervisorGi Associates & Endoscopy Center | Madison, MS,
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Trained service staff on latest policies and procedures.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Evaluated employee performance quarterly and annual reviews.
Inspected equipment to maintain proper functioning during peak activity.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Assigned duties or work schedules to employees for adequate shift coverage.
Handled calls per to address customer inquiries and concerns.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/2015 to 04/2018Restaurant managerBenihana Inc. | Anchorage, AK,
Prepared for and executed new menu implementations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Led and directed team members on effective methods, operations and procedures.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Reconciled cash and credit card transactions to maintain accurate records.
03/2013 to 10/2015ServerIndigo Hall | Charleston, SC,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
10/2012 to 03/2015Lead Team MemberTg Missouri | New Albany, IN,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Processed product returns and assisted customers with other selections.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Expected in N/A | Social Work/ PsychologyBowie State University, Bowie, MDGPA:
Expected in 06/2012High School Diploma | Suitland High School, District Heights, MDGPA:
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