Experienced hospitality specialist offering 5 years of superior hospitality service. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in microsoft and excel software, with friendly and decisive approach to resolving challenges.
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