front desk supervisor resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Accounting Assistant skilled in account management, expense reports, and invoice reconciliation.

Hard-working and proactive with solid foundation of trustworthy and dependable performance, bringing 12 years of Managerial and Customer Service experience.

  • Collections and invoice processing
  • Month-end documentation
  • Time Management
  • Expense tracking
  • Client communications
  • Reporting and documentation
  • Data entry and tracking
  • Front desk management
  • Guest safety
  • Cash management
  • Hotel reservation systems
  • Issue resolution
  • Clear communication
  • Strong problem-solving skills
  • OPERA, Alice, HotSOS, Sertifi, Microsoft Word
01/2022 to 08/2022 Front Desk Supervisor Lodging Dynamics | Baha'i Faith, MT,
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Provided concierge services for guests.
  • Showed off meeting spaces, rooms, courtyard and restaurant to prospective and current guests.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
03/2019 to 02/2020 Accounting Clerk Brenntag | Abbeville, LA,
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Coded invoices and other records to maintain organized and accurate records.
  • Organized invoice and cash receipts, sales agreements and client cost confirmations.
  • Updated accounting ledger and journals with updated transaction information.
  • Performed scheduled inventory counts and supply audits.
03/2018 to 03/2019 Media Coordinator Situation Interactive | New York, NY,
  • Worked cooperatively with other system libraries to share resources and new classroom technologies.
  • Evaluated available resources to help instructors make optimal selections of both traditional and digital media.
  • Implemented strategies to continuously develop collection in line with changing educational demands.
  • Created graphics and animations using traditional and cutting-edge techniques.
  • Utilized photoshop and other dealership-specific programs to create webpages and advertisements, including newspaper ads, showroom ads, and billboards.
05/2017 to 02/2018 Casino Table Games Associate Ucla Health | Honolulu, HI,
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Achieved minimum complement of players at tables by participating in short-handed games.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Observed casino floor and blackjack table for suspicious activity.
09/2014 to 01/2017 Assistant Manager Ucla Health | Pacific Palisades, CA,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
07/2013 to 09/2017 Assistant Manager Claire's Stores Inc | City, STATE,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Education and Training
Expected in to to High School Diploma | Heritage High School, Brentwood, CA GPA:
Expected in to to | CSU Sacramento , Sacramento, CA, GPA:

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Resume Overview

School Attended

  • Heritage High School
  • CSU Sacramento

Job Titles Held:

  • Front Desk Supervisor
  • Accounting Clerk
  • Media Coordinator
  • Casino Table Games Associate
  • Assistant Manager
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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