Front Desk Supervisor Resume Example

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved customer satisfaction by finding creative solutions to problems.
• Earned reputation for good attendance and hard work.
• Received and routed incoming calls and correspondence to promote timely communication.
• Maintained organized filing system of paper and electronic documents.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Maintained office supplies by checking stocks and placing orders.
• Processed customer payments quickly and returned exact change and receipts.
• Welcomed customers, offering assistance to help find necessary store items.
• Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
• Assisted guests at check-in, providing information on various services within the hotel.
• Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
• Processed payments and maintained accurate drawers to meet financial targets.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Trained associates to develop team into productive members with excellent product knowledge
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
• Managed cash register operations using POS system, including processing sales and returns.
• Documented conversations with customers to track requests, problems and solutions.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Answered numerous inbound calls per day and directed to designated individuals or departments.
• Supported office clerical functions using word processing and other software, email and office machines.
• Delivered high-quality customer service through deep commitment to knowledge and performance.

I owned and operated my own Creative Business. I acquired a large portfolio of clients through excellent referrals. My work ethic and timely completion and attention to detail gained me a reputation for excellent work. I was solely in charge of quotes, scheduling, deadlines and quality. I gained skills in time management, marketing, customer relations and organization.