LiveCareer-Resume

front desk supervisor resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Creates a good communicative relationship with Supervisors of all other departments to ensure the best possible experience for guests.

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Well versed in all of the operations required for a successful hospitality based business. Forward thinker with a dedicated attention to detail.

Skills
  • Hospitality
  • Sales
  • Training and mentoring
  • Time management
  • Inventory management
  • Administrative support
  • Organization
  • Customer service
  • Problem resolution
  • Communications
  • Relationship development
  • Invoice generation
  • Business operations
  • Credit and cash transactions
  • Payment processing
  • Effective customer upselling
  • Cash register operation
  • Issue resolution
  • Cash drawer balancing
  • Cash management
  • Product recommendations
  • Merchandise restocking
  • Customer assistance
  • Multi-line phone systems
  • Directing visitors
  • Recordkeeping and bookkeeping
  • Employee training and development
  • Data entry documentation
  • Check processing
  • Managing office supplies
  • Faxing documents
  • Technologically savvy
  • Active listening
  • Inbound and outbound calling
  • Conflict mediation
  • Call center experience
  • Retail sales customer service
  • Clerical support
  • Customer relations
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor
  • Strong listening talents
  • Data entry experience
  • System troubleshooting
  • Effective time management
  • Goal and task oriented
  • Trustworthy
  • Dependable
  • Great eye for detail
Experience
Front Desk Supervisor, 08/2020 to Current
Grand Beach HotelMiami, FL,
  • Hired and trained 3 new clerks ensuring we have a well trained, dependable and dedicated staff at the Front Desk
  • Overhauled and organized the Gift Shop inventory.
  • Establisged new vendor relationships and purchased new items for the Gift Shop increasing the sales significantly within a month
  • Created a training manual for most Front Desk Operations.
  • Worked with room service, housekeeping, maintenance and the Restaurant to meet all guest needs.
  • Obtained a P-Card and became the main purchaser for all of the Lodge departments.
  • Was trained to do the Park's daily cash deposit and am responsible for getting that completed when needed.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Performed balancing of hotel accounts at the end of the day.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests as needed.
  • Facilitated front desk operations for busy high-volume hotel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Completed financial audits on a scheduled basis.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored reservations to track incoming parties and special events.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Room Clerk, 11/2017 to 08/2020
The Lodge At Montgomery Bell State ParkCity, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained organized filing system of paper and electronic documents.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained office supplies by checking stocks and placing orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Trained associates to develop team into productive members with excellent product knowledge
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered numerous inbound calls per day and directed to designated individuals or departments.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
Custom Furniture Refinishing, 07/2011 to 11/2018
Self-employedCity, STATE,

I owned and operated my own Creative Business. I acquired a large portfolio of clients through excellent referrals. My work ethic and timely completion and attention to detail gained me a reputation for excellent work. I was solely in charge of quotes, scheduling, deadlines and quality. I gained skills in time management, marketing, customer relations and organization.

Education and Training
GED: , Expected in 1999
Dickson County High School - Dickson, TN
GPA:

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Resume Overview

School Attended

  • Dickson County High School

Job Titles Held:

  • Front Desk Supervisor
  • Room Clerk
  • Custom Furniture Refinishing

Degrees

  • GED

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