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front desk supervisor resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Executive Summary

Professional Development Presenter with excellent organization skills who has taken on leadership roles while transitioning to the customer service and hospitality field. Former Operations Manager and Front Desk Supervisor with exceptional people skills and a drive to learn more. Versed in accounting procedures, financial reporting and employee training. Desires a challenging role to combine all my talents as a Assistant Community Manager.

Core Qualifications
  • Financial records and processing
  • Training and development
  • Computer proficient
  • Excel in collecting and processing payments
  • Superb interpersonal skills
  • Cash handling expertise
  • Works well as a team player and independently
  • Great Communicator
  • Client-focused
  • Results-oriented
  • Exceptional communicator
Accomplishments
  • Received numerous accolades for improvement in participation based on county size, number of participants and grant funding.
  • Garnered 4.7 stars out of 5 in customer satisfaction scores on on personal website and sites such as TripAdvsior.com
  • Maintained a guest satisfaction rating of greater than 96% for whole year of employment..
Professional Experience
2015 to 05/2015
Front Desk Supervisor Accor Hotels New York, NY,
  • Increased hotel revenue, profits and market share through collecting on old debts from cleaning up accounts receivable.
  • Reduced and controlled expenses by reviewing breakfast/reception menu and other complimentary products.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Assisted guests with any special requests during their visits.
  • Improved customer service ratings through responding to previous feedback.
  • Supervised staff, vendors and contractors for whole hotel.
  • Encouraged and implemented imperative trainings to ensure high quality service at all times.

2014 to 06/2014
Economic Support Specialist Brown County Brown Country, WI,
  • Performed job responsibilities with minimum supervision
  • Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
  • Prepared regular reports, kept records of assigned cases and submitted individual recommendations
  • Determined initial or continuing eligibility for social services programs
  • Initiated procedures to grant, modify or terminate eligibility and grants for various programs
  • Prepared and assisted applicants in completion of routine intake forms
  • Provided direction to other staff, volunteers, etc., in providing assistance to applicants Interviewed, assessed and investigated applicants for public assistance
  • Recorded and evaluated personal and financial data obtained from individuals as well as any other professional responsibilities as assigned by supervisor.
2003 to 2014
County Extension Associate University Of Georgia City, STATE,
  • Worked as as volunteer even when not on payroll.
  • Handled multifaceted clJessical tasks (e.g., data entry, filing, and records management)as the assistant 4-H office.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.
  • Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
  • Developed and co-developed comprehensive lesson plans.
  • Developed innovative PowerPoint presentation used by the 4-H office to educate others on our resources.
  • Entrusted to manage office in the supervisor's absence.
  • Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
  • Helped coordinate dozens of recruitment events (average of 24 large gatherings per year) that contributed to consistently high enrollment levels.
  • Facilitated volunteer enlistment events and engaged with interested parties to ensure volunteer retention numbers remained high through various events.
  • Developed strong military partnership on the Fort Stewart Installation.
  • Received thousands of dollars in scholarship and grant money on strong/consistent networking and grant proposals.
2011 to 2012
Operations Manager/Front Desk Associate Home-Towne Suites City, STATE,
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Recommended top dining and entertainment options for guests in the Columbus, GA area when families came to visit soldiers for graduations.
  • Maximized occupancy rates through military and community marketing strategies.
  • Served as public relations representative for the hotel at various events.
  • Supervised 7 front desk staff, 12 housekeepers and 2 maintenance men.
Education
Expected in 2016 to to
Bachelor of Science: Social Sciences
Ashford University - Clinton, IA
GPA:
  • Minor in Psychology
  • Coursework in Cross-Cultural Perspectives
  • Coursework in Interpersonal Skills in the Workplace
Expected in 2003 to to
High School Diploma:
Fort Campbell - Clinton, K
GPA:
  • Educated self junior and senior year due to health complications
  • Graduated in top half of the class
Affiliations
  • Kentucky 4-H Ambassador Club
  • Repeat Presidential Student Service Award Winner (2 Gold, 1 Silver, 1 Bronze)
  • Member of Sigma Lambda Chi Club
  • National Association of 4-H Agents
  • Georgia Association of 4-H Agents

Skills

ClJessical, proficient in interpersonal skills, specialized in customer satisfaction, data entry gem, strong grant writer, presentation developer, director, marketing novice, meetings specialist, mentoring expert, strength in time and money management, effective communicator, networking strategist, minor in psychology, strong public speaker, expertise in recruitment, social services professional, supervisor experience, little to no supervision required, set up travel arrangements

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Resume Overview

School Attended

  • Ashford University
  • Fort Campbell

Job Titles Held:

  • Front Desk Supervisor
  • Economic Support Specialist
  • County Extension Associate
  • Operations Manager/Front Desk Associate

Degrees

  • Bachelor of Science
  • High School Diploma

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