Front Desk Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in schedule planning and shipment/collection of packages, deliveries and contractors.

  • Bilingual/Fluent in English and Spanish
  • Attentive listener and quick learner
  • Advanced problem solving
  • Excellent interpersonal skills/Able to multitask
  • Self-motivated professional
  • Extremely organized
  • Excellent written/verbal communication skills
  • Strong Manual Dexterity
  • Patient Intake Procedures
  • Patient Data Gathering
  • Team collaboration
  • Shipping and receiving
  • Packing and scanning
  • Materials transportation
Work History
06/2021 to Current
Receiving Clerk Eldorado Resorts, Inc. Lula, MS,
  • Unloaded pallets and deliveries and organized products in receiving office.
  • Double-checked cargo inventories and documentation for accuracy.
  • Investigated and adopted optimal scheduling and receiving strategies by selecting best dates and timing for deliveries to arrive, optimizing use of loading dock and avoiding rescheduling situations within carriers.
  • Maintained accurate computer records and tracking information.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
05/2020 to Current
Front Desk Supervisor Accor Hotels Austin, TX,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Planned coverage needs and organized services to support incoming special events.
  • Built talented team through hiring and training new associates.
  • Maintained transaction security by verifying payment cards against identification.
  • Conducted financial audits on scheduled basis.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
01/2019 to 03/2020
Human Resources Administrator Carrols Restaurant Group, Inc. South Boston, VA,
  • Structured compensation and benefits according to market conditions and budget demands.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Assisted management staff in annual year-end processes and data audits.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Developed succession plans and promotion paths for all staff.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
01/2017 to 04/2018
Registered Behavior Therapist Healthpro Heritage Warrenton, VA,
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Created daily lesson plans for activities.
  • Established and maintained a safe play environment for the children.
  • Taught children personal care behaviors, including toilet training and feeding.
  • Promoted good behaviors by using the positive reinforcement method.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose
Expected in
Associate of Arts: Psychology
Hodges University - Naples, FL

Transferring to Miami Dade College "Dental Hygiene Program"

Expected in 2010
Bachelor of Arts:
Raul Gonzalez Sanchez - Universidad de Estomatologia de la Habana,
Expected in 2004
High School Diploma:
IPUEC Jorge Dimitrov - Provincia Habana, Cuba,

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Hodges University
  • Raul Gonzalez Sanchez
  • IPUEC Jorge Dimitrov
Job Titles Held:
  • Receiving Clerk
  • Front Desk Supervisor
  • Human Resources Administrator
  • Registered Behavior Therapist
  • Associate of Arts
  • Bachelor of Arts
  • High School Diploma

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