front desk supervisor resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Front Desk Supervisor delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Team building and customer service skills, office management and Recognized for exemplary customer service and team collaboration. Team building and Experience stepping into roles and quickly making positive change.

Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I am a reliable and dependable employee with a passion to grow within my career.

  • Scheduling and Coordinating
  • Onboarding and Orientation
  • Problem Resolution
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Hiring and Training
  • Team Building
  • Training and Development
  • Team Leadership
  • Verbal and Written Communication
  • Customer Rapport
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Performance Evaluations
  • Documentation and Reporting
Front Desk Supervisor, 07/2020 - Current
Oakwood Worldwide Dallas, TX,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Generated reports detailing daily actions, guest numbers, accounting expenses.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Provided concierge services for guests.
  • Completed financial audits on scheduled basis.
  • Created and optimized employee schedules for shift coverage.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed and oversaw associate time cards through Kronos
  • completed all ordering for resort supplies
Gym Manager, 07/2018 - 02/2020
Aids Healthcare Foundation Fort Lauderdale, FL,
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
  • Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
  • Increased patronage of facilities by restructuring social media efforts.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager, 02/2010 - 07/2018
Kwik Trip, Inc. Prairie Du Sac, WI,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Managed new hire trainings and onboarding to keep front desk department employees aware of company policies and procedures.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Worked closely with store manager to maintain day-to-day operations.
  • worked closely with vendors
Education and Training
High School Diploma: , Expected in 07/2009
Atascadero High School - Atascadero, CA
Status -
  • Have completed 81 courses through Wyndham's learning portal in Workday on team leadership and resort operations.

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Resume Overview

School Attended

  • Atascadero High School

Job Titles Held:

  • Front Desk Supervisor
  • Gym Manager
  • Assistant Manager


  • High School Diploma

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