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Front Desk Supervisor Resume Example

Resume Score: 80%

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FRONT DESK SUPERVISOR
Professional Summary

Friendly and prompt Front Desk Supervisor with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Skills
  • Registration Processing
  • Decision-Making Abilities
  • Providing Information
  • Guest services
  • Training and mentoring
  • Team Building
  • Clerical duties
  • Bilingual English/Spanish
Work History
Front Desk Supervisor, 06/2009 to 03/2020
Marriott-LA Downtown Hotel – Los Angeles, CA
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained transaction security by verifying payment cards against identification.
Front Desk Supervisor , 02/2007 to 06/2009
Marriott Burbank Airport – Burbank, CA
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server/Bartender, 03/2004 to 02/2007
Black Angus Steakhouse – Woodland Hills, CA
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Valet Parking Supervisor, 06/2002 to 02/2004
Valet Parking Service – Santa Monica, CA
  • Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
  • Moved cars around lot to increase space efficiency.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Determined customer needs by asking relevant questions and listening actively to responses.
Education
Associate Degree : Hospitality And Tourism San Martin University - Lima-Peru
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Resume Overview

Companies Worked For:

  • Marriott-LA Downtown Hotel
  • Marriott Burbank Airport
  • Black Angus Steakhouse
  • Valet Parking Service

School Attended

  • San Martin University

Job Titles Held:

  • Front Desk Supervisor
  • Server/Bartender
  • Valet Parking Supervisor

Degrees

  • Associate Degree : Hospitality And Tourism

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