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Front Desk Supervisor Resume Example

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FRONT DESK SUPERVISOR
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organize, efficient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History
Company Name.City, StateFront Desk Supervisor |01/2020 - Current
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Provide monthly or quarterly evaluations for up to 15 employees.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered multi-line phone system with over 200 calls per day to respond to inquiries and provide sales and booking help.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Company Name.City, StateNight Manager |06/2016 - 08/2019
  • Gathered employee data to develop monthly updated work schedules to account for changing staff levels and expected workloads.
  • Created nightly shift task lists to assign duties to each employee.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Identified and diminished performance gaps by coaching and supervising 15 subordinates.
  • Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
  • Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Company Name.City, StateOrientation Leader / Social Media Manager |03/2015 - 08/2016
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Responded to comments, posts, and questions from various social media platforms to increase customer engagement.
  • Coordinated phone calls to over 5,000 incoming students, as well as responses to call backs and voicemails.
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with registration.
  • Coordinated and led group campus tours of up to 80 students and parents.
  • Responsible for a group of 6 to 15 incoming students for two days, including overnight stays.
  • Developed tour programming to enhance guest experiences.
Company Name.City, StateOffice Manager |08/2012 - 06/2016
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Schedule up to 15 employees for shifts.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
Skills
  • Team Management and Supervision
  • Motivational Leadership and Team Building
  • Handling Customer Complaints
  • Schedule Coordination
  • Report Preparation and Analysis
  • Quality Assurance
  • Staff Development and Training
  • Customer Service Management
  • Multitasking and Prioritization
  • Attention to Detail
  • Honesty and Integrity
  • Effective Planning
  • Inventory oversight
  • Call Center Management
Languages
English:
Native or Bilingual
English:
Native or Bilingual
American Sign Language:
Limited Working
American Sign Language:
Limited Working
Software
  • Microsoft Office
  • Google Suite
  • IWork
  • IClass Pro
Education
University of Massachusetts LowellCity05/2017Bachelor of Arts: English/ Theatre Arts
  • Member of Sigma Tao Delta
  • Elected to President of the Off Broadway Players in 2015.
  • Founding Member of Comedically Induced Improv Troupe
  • Awarded Arthur Freedman Memorial Scholarship 15'
  • Awarded 1st Annual Meryl Streep Endowed Scholarship for Theatre Excellence 16'
Phillips Academy AndoverCity
Beacon AcademyCity
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Resume Overview

School Attended

  • University of Massachusetts Lowell
  • Phillips Academy Andover
  • Beacon Academy

Job Titles Held:

  • Front Desk Supervisor
  • Night Manager
  • Orientation Leader / Social Media Manager
  • Office Manager

Degrees

  • Bachelor of Arts : English/ Theatre Arts

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