front desk supervisor resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Collaborative leader dedicated to partnering with coworkers to promote engaging, empowering work culture. Experienced in introducing and facilitating diversity, equity, and inclusion programs in the workplace. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Organized, efficient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History
01/2020 to Current
Front Desk Supervisor Avalon Bay Baldwin Place, NY,
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Provided monthly and quarterly evaluations for up to 15 employees.
  • Facilitated bi-weekly DEI meetings, and implemented changes.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered multi-line phone system with over 200 calls per day to respond to inquiries and provide sales and booking help.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Created content and took pictures for different social media profiles.
06/2016 to 11/2019
Night Manager Extended Stay America Tacoma, WA,
  • Gathered employee data to develop monthly updated work schedules to account for changing staff levels and expected workloads.
  • Created nightly shift task lists to assign duties to each employee.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Identified and diminished performance gaps by coaching and supervising 15 employees.
  • Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
  • Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
03/2015 to 08/2016
Orientation Leader / Social Media Manager Boston Stoker Dayton, OH,
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Responded to comments, posts, and questions from various social media platforms to increase customer engagement.
  • Coordinated phone calls to over 5,000 incoming students, as well as responses to call backs and voicemails.
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with registration.
  • Coordinated and led large group campus tours of up to 80 students and parents.
  • Responsible for a group of 15 incoming students for two days, including overnight stay in dormitories.
  • Developed tour programming to enhance guest experiences.
08/2012 to 06/2016
Office Manager University Of Massachusetts Lowell City, STATE,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated weekly schedule for 15 employees.
  • Managed budgets, appointment scheduling, event itineraries, and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering supplies, receiving, and stalking.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Team Management and Supervision
  • Motivational Leadership and Team Building
  • DEI Facilitiation
  • Quality Assurance
  • Staff Development and Training
  • Customer Service Management
  • Multitasking and Prioritization
  • Attention to Detail
  • Honesty and Integrity
  • Effective Planning
  • Call Center Management
Expected in 05/2017
Bachelor of Arts: English/ Theatre Arts
University of Massachusetts Lowell - Lowell, MA,
  • Member of Sigma Tao Delta
  • Elected to President of the Off Broadway Players in 2015.
  • Founding Member of Comedically Induced Improv Troupe
  • Awarded Arthur Freedman Memorial Scholarship 15'
  • Awarded 1st Annual Meryl Streep Endowed Scholarship for Theatre Excellence 16'
Expected in
Phillips Academy Andover - Andover, MA,
  • Received full four year academic scholarship from the Andover Fund.
Expected in
Beacon Academy - Boston, MA,
Native or Bilingual
American Sign Language:
Limited Working
Limited Working

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Resume Overview

School Attended

  • University of Massachusetts Lowell
  • Phillips Academy Andover
  • Beacon Academy

Job Titles Held:

  • Front Desk Supervisor
  • Night Manager
  • Orientation Leader / Social Media Manager
  • Office Manager


  • Bachelor of Arts

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