Collaborative leader dedicated to partnering with coworkers to promote engaging, empowering work culture. Experienced in introducing and facilitating diversity, equity, and inclusion programs in the workplace. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Organized, efficient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Front Desk Supervisor, 01/2020 to Current Avalon Bay – Baldwin Place, NY,
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Provided monthly and quarterly evaluations for up to 15 employees.
Facilitated bi-weekly DEI meetings, and implemented changes.
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Answered multi-line phone system with over 200 calls per day to respond to inquiries and provide sales and booking help.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Created content and took pictures for different social media profiles.
Night Manager, 06/2016 to 11/2019 Extended Stay America – Tacoma, WA,
Gathered employee data to develop monthly updated work schedules to account for changing staff levels and expected workloads.
Created nightly shift task lists to assign duties to each employee.
Conducted nightly inventory management procedures to track sales and stock levels.
Identified and diminished performance gaps by coaching and supervising 15 employees.
Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Orientation Leader / Social Media Manager, 03/2015 to 08/2016 Boston Stoker – Dayton, OH,
Analyzed and reported social media and online marketing campaign results.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Responded to comments, posts, and questions from various social media platforms to increase customer engagement.
Coordinated phone calls to over 5,000 incoming students, as well as responses to call backs and voicemails.
Assisted with transition to college life by providing one-on-one support.
Helped students troubleshoot and resolve issues with registration.
Coordinated and led large group campus tours of up to 80 students and parents.
Responsible for a group of 15 incoming students for two days, including overnight stay in dormitories.
Developed tour programming to enhance guest experiences.
Office Manager, 08/2012 to 06/2016 University Of Massachusetts Lowell – City, STATE,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Coordinated weekly schedule for 15 employees.
Managed budgets, appointment scheduling, event itineraries, and accounts to improve productivity initiatives.
Coordinated special projects and managed schedules.
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering supplies, receiving, and stalking.
Coached new hires on company processes while managing employees to achieve maximum production.
Skills
Team Management and Supervision
Motivational Leadership and Team Building
DEI Facilitiation
Quality Assurance
Staff Development and Training
Customer Service Management
Multitasking and Prioritization
Attention to Detail
Honesty and Integrity
Effective Planning
Call Center Management
Education
Bachelor of Arts: English/ Theatre Arts, Expected in 05/2017 University of Massachusetts Lowell - Lowell, MA, GPA:
Member of Sigma Tao Delta
Elected to President of the Off Broadway Players in 2015.
Founding Member of Comedically Induced Improv Troupe
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