Passionate and motivated, with a drive for excellence. Excel in communication and time management skills. Handle tasks with accuracy and efficiency. Accustomed to working in a challenging, high volume environment. Effectively analyze data with deadlines and operate within regulations. Treat confidential information with discretion. Able to learn new tasks quickly and proficient in growing key relationships. Assisted in staff recruitment, retention, training, coaching and development. Written and implemented policies and procedures. High volume in customer interaction both in person and over the phone. Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over fifteen years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.
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