Front Desk Supervisor Resume Example Sheraton

FRONT DESK SUPERVISOR

Professional Summary

Hotel Management Graduate with 3 years of Hotel operations Experience.Successfully held one year of Manager on Trainning with Luxury Hotel in India. in this Role worked for one of India's Largest Banquet & Convention Centre as a Sales Representative. this was the stage for me to Learn from the Senior Hospitality Leaders. I have also completed one year of Internship with Marriott Hotels in Nashville on Front Desk & Guest Relations. Presently working as Front Desk Supervisor with Marriott Property. in my Current Role I work with Sales Team for Group Room Bookings & Events. Recently Obtained my Real Estate License with NEW YORK State, learning every aspcet of Real Estate Market Trends, enhancing my Sales & Marketing skills.Having an extensive Understanding of Property Operations, Communication & Sales skills applying for a Real estate Agent Position in a firm that Provides best Trainning & Mentorship.

Skills

Real estate law
Fluent in English , trilingual in Indian Languages.
Negotiation
Communication
Sales Management
Client-oriented

Strong organizational skills
Works well independently
Administrative support
Marketing and promotions
Business Development
Market monitoring

Work History

Front Desk Supervisor, 06/2019 to Current
Sheraton – Weehawken, NJ

Reports to Front Office Director. Controlling Room Inventory for smooth Operations.
Checking In Guests by obtaining Proper Identification & Credit Card Authorizations after Checking complete Reservation details,Ensuring Guest folios are settled In Desired folio based on their Reservation Type
Providing above & beyond services for every guest, while taken extra care for loyalty members.
Controlling room Inventory through making possible changes BY switching room types
Led the Front Office team, resolving Guest issues, Ensuring Hotel Policies & Guidelines followed by All Team Members
Prepared airlines lists for everyday after receiving daily crew arrival list, copying same to PMS. making their Room Keys In Advance, Handling keys to Airline crew, providing cash Allowances & obtaining their signatures
Checked everyday VIP's , Groups Arrivals, Coordinated with House Keeping team to get VIP & group rooms In time
Co ordinating with Sales Team for Group Packages Rates & Negotiations.
Worked on Different Complex Software, worked on GXP for running & following guest cases & Special requests
Checking Everyday emails for guest Requests, Replying to them if needed
Completed all assigned tasks, reports, projects etc. In professional manner and on-time basis
Explaining guests about Hotel Facilities,Providing Transportation Information to first time guests
Supervised and guided new employees on PMS and responded quickly to questions, which improved understanding of job responsibilities
Engaging guests throughout their stay to ensure they're always Felt Welcomed.. Provided appropriate solutions to their concerns if any
Coordinating with Housekeeping team to Get rooms on time. rushing rooms for early check ins or at no room availability situations
Using set of recovery plans for unsatisfied guests & for guests whom expectations not met during their stay
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
Developed vast knowledge of Local area to provide guests with information about dining options, things to do In city
Promoted loyalty by signing customers up for Marriott rewards program and encouraged repeat stays through exceptional service
Maintained financial accuracy by collecting deposits, fees and payments
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Experienced In Night auditing.Verifying Daily Postings, attached Appropriate bills to Guest Folio's, Prepared daily Reports.made Adjustments,Checked for Daily Allowances. Book Keeping
Trained team members on new hotel services and products to support promotional efforts
Handling everyday Bank Worth of $ 3700 to make Cash Transactions.Cash Exchange & selling Ferry tickets, Preparing daily Front Desk Cashiering Report after Shift
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency

Intern, 03/2018 to 03/2019
MARRIOTT – Nashville, United States

Assisted Guests while Checking In & Check Out from Hotel
Managed Phone calls Regarding Guest Concerns, special Requests Assisted them Providing Full on, Alternative Options by Speaking with on duty Manager
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt
Escorted VIP's to their Rooms explaining every Information aboutHotel including Hotel Bars, Restaurants, local Food dine in Options
Given everyday Amenities & Mini bar lists to F& B Colleagues explaining Timeline's and Special requests
Fulfills guests' needs, Ensuring their stay is as pleasurable as possible; assists with Dining, Entertainment, or transportation Reservations as needed
Oversaw everyday Shift tasks. Handled Guest Complaints and Offered Complimentary Services Regarding their Issues by Discussing with Supervisors to maintain High Satisfaction rates
Provided efficient Services with High level of Accuracy
Ensured Optimal Guest Experience by Seating, providing Complete Information about the Menu, taken Orders and Serving Food items
Coordinated with Kitchen team to ensure Order Accuracy & Accompanying Financial Transactions using Digital Point of Sale Systems
Made and confirmed Reservations for Future Hotel Guests following Established Procedures Including but not limited to Assuring Room Availability Obtaining all necessary information Assuring guest understands all Hotel Policies particularly with Regard to Reservation Cancellation
Possesses and maintains thorough knowledge of Hotel and area's Attractions
Maintained food Hygiene Accordance to Brand Standard and Guidelines
Learned & performed all other Front Office tasks in Fast Paced Environment
Provided property details to patrons, including dining areas, pool, spa and fitness center
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
Arranged special accommodations for guests to maintain optimal satisfaction
Managed customer complaints and rectified issues to complete satisfaction
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required
Maintained financial accuracy by collecting deposits, fees and payments
Took reservations over phone, in person and via computer for guests and provided confirmation information

Management Trainee, 07/2015 to 06/2016
Jaypee Palace Hotel & Convention Centre – Agra, Uttar Pradesh

Extensive Understanding of Business Practices, Importance of every Department for Successfully Running Luxury Hotel
Shadowed Senior Managers to learn all related Tasks & Responsibilities
Led 3-7 Employees in every Department of hotel conducting Daily Meetings, Briefings. Solved issues arising Shift
Negotiated with Large Group tour Operators Regarding Weddings,Seminars,Conferences and other Events by Providing Best available Room Rates
Supervised staffing levels to Ensure that Guest Service
Ensured Operational needs and financial objectives are met
Trained employees to create Awareness of Business Objectives and Communicate expectations
Acted as Manager using Interpersonal and Communication skills to Lead, Influence and Encourage Team members
Provided Updated room Availability and Rate Information to Guest Service Agents and other departments as directed
Assisted in Oversee Facility Operations Including Guest Service, Sales, Housekeeping,Food & Beverage & Human Resources

Education

Bachelor of Science: Hotel Management, 06/2017
Osmania University - Hyderabad

Certifications

Global Management Development Program in International Hospitality

Marriott Front Office Leader Training.

Accomplishments

Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.

Resume Overview

Companies Worked For:

Sheraton
MARRIOTT
Jaypee Palace Hotel & Convention Centre

School Attended

Osmania University

Job Titles Held:

Front Desk Supervisor
Intern
Management Trainee

Degrees

Bachelor of Science : Hotel Management , 06/2017

Front Desk Supervisor Resume Example

Resume Score: 80%

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