To obtain a job that provides challenges in the workplace, and involves goals that pushes me to accomplish. Authorized to work in the US for any employer. Reliable individual demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Motivational Leadership
Decision Making
Complex Problem Solving
Regulatory Compliance
Schedule Coordination
Team Management and Supervision
Team Building
Quality Assurance
Performance Management
Coaching and Mentoring
Handling Customer Complaints
Report Preparation and Analysis
Recruitment and Hiring
Staff Development and Training
Microsoft Office Suite
Employee Motivation and Discipline
Diligent Follow Through
Friendly and Relatable
Honesty and Integrity
Methodical and Organized
Adaptable and Resilient
Leadership and Change Management
Confidence and Drive
Microsoft Office
Documentation and Recordkeeping
Mail and Package Distribution
Root Cause Analysis
Budget Management
Administration and Operations
Information Security
Accounts Payable and Receivable
Customer Service Management
Remote Work Coordination
Office Equipment Management
Multitasking and Prioritization
Project Management
Data Analysis and Modeling
Delegation and Work Assignment
Goal Setting
Program Development
Research and Analysis
Meeting Coordination and Support
Travel Coordination
Contracts and Vendor Agreements
Payroll Administration
Facilities Maintenance
Database Maintenance
Variance Resolution
Inventory Oversight
Cross-Functional Collaboration
Maintenance Coordination
Account Reconciliation
Layout Planning
Verbal and Written Communication
Attention to Detail
Experience
Front Desk Supervisor, 05/2021 - Current First Hospitality Group Inc – Minneapolis, MN,
Front desk agent.
Welcome guest to the hotel.
Assist guests with check in and check out.
Manage over the phone and online reservations.
Verify guest payment methods.
Respond with guests complaints in a timely professional manner.
Maintain and update records of guest.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Balanced hotel accounts at end of each shift.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Secured guest valuables in main safe or individual boxes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Created and optimized employee schedules for shift coverage.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Completed financial audits on scheduled basis.
Provided concierge services for guests as needed.
Facilitated front desk operations for busy high-volume hotel.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Call Center, 05/2021 - 07/2021 Jerry Seiner Salt Lake City – Salt Lake City, UT,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Explained key information regarding products and services to customers to encourage informed decision-making.
Store Manager, 06/2016 - 03/2021 Tire Kingdom – Miami, FL,
The position I hold is the store manager.
I completed the Management Fundamental course Smoothie King offered and received a certificate for my completion.
I manage a store of about 10 to 15 employees.
I recruit, hire and train the staff that’s onboard, as well as terminate them when need be.
I handle daily bank deposits, and weekly inventory for this location.
As well as weekly truck order, receiving and inputting the invoices.
I also handle paying the bills for this location and creating weekly schedules for the staff and business.
I make sure the team and the store is up to date with new promotional drops.
And last but not least, exceed in guest service.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Strengthened work flow productivity by hiring, managing and developing top talent.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education and Training
High school diploma or GED: , Expected in 01/2014 - ClaireAlfred Bonnabel High School - Kenner, LA GPA:
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