Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.

Skills
  • Customer Service (6 years)
  • Front Desk
  • Front Office (2 years)
  • Guest Service (6 years)
  • Reception (6 years)
  • Food Handling
  • Kitchen Experience
  • Host/Hostess
  • Serving Experience
  • Microsoft Word (6 years)
  • POS
  • Phone Etiquette
  • Cooking
  • Cleaning Experience
  • Communication Skills (6 years)
  • Food Preparation
  • Cash Handling
  • Typing (6 years)
  • Merchandising
  • Childcare (1 year)
  • Restaurant Experience
  • Food Service
  • Cashiering
  • Food Safety
  • Office Management
  • Upselling
  • Sales (2 years)
  • Administrative and business operations (6 years)
  • Customer Service Skills (6 years)
  • Finance and accounting (2 years)
  • Computer skills
  • Certifications and Licenses
  • TABC
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Problem Solving
  • Reservations Management
  • Decision Making
  • Problem-Solving
  • Online Bookings Management
  • Customer Service
  • Invoicing and Billing
  • Computer Skills
  • Phone and Email Etiquette
Education and Training
, Expected in 12/2021 Texas alcoholic beverage commission sellers certification. Texas Food Handlers certificate December 2019 to December 2021 Floral design certification : - GPA :
Stony Point High School Round Rock, TX Expected in 06/2016 Diploma : - GPA :
Certifications
  • Certifications in CPR and AED
  • IHG Way of Sales Certified
  • Human Trafficking Prevention Certified
Experience
Mac Property Management - Front Desk Supervisor
Kansas City, MO, 05/2016 - Current
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Developed new ideas to drive cost-effective guest amenities.
  • Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Trained and mentor agents in application of software, guest recovery strategies and performance optimization techniques.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Managed employee payroll, hiring, termination and training to ensure maximum productivity.

Promoted to Sales Manager 2018 -2020 (Pandemic eliminated position)

  • Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
  • Quoted pricing and met with clients and hotel management to plan and organize functions.
  • Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
  • Supported sales team members to drive growth and development.
  • Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
  • Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Conducted market research and reported on competitors.
Bright Horizons - Waitress/Cashier/Front Desk Receptionist
Milpitas, CA, 07/2019 - 02/2020

Temp position as Front Desk, Hostess & Waitress for owners of the Holiday Inn Express at their new location to aid in setting up and training new team.

  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
Paychex - Infant Teacher
Miramar, FL, 02/2018 - 12/2018
  • Created and enforced child-based hands on curriculum to promote student interest and receptive learning
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from parents and faculty
  • Implemented interesting and creative learning of fine and gross motor skills
  • Created sensory stimulation activities on daily basis
  • Worked with as young as 8 week old babies up to 3 years old
  • Trained floaters in infant room quality assurance and proper care techniques
  • Assisted in creating a nurturing environment to establish healthy development.
  • Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
  • Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
LKQ Corporation - Sales Representative
City, STATE, 07/2017 - 06/2018
  • Computer sales prices, total purchases and processed payments
  • Described merchandise and explain operation of merchandise to customers
  • Maintained knowledge of current promotions , policies regarding payments, exchanges and security practices
  • Placed special orders and called other stores to find desired items
  • Recommended items based on customer needs
  • Explained information about the quality, value and style of products to influence customer buying decisions
  • Operated a register to process cash , checks and credit card transactions
  • Replenish floor stock and processed shipments to ensure product availability.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.

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Resume Overview

School Attended

  • Stony Point High School

Job Titles Held:

  • Front Desk Supervisor
  • Waitress/Cashier/Front Desk Receptionist
  • Infant Teacher
  • Sales Representative

Degrees

  • Texas alcoholic beverage commission sellers certification. Texas Food Handlers certificate December 2019 to December 2021 Floral design certification
  • Diploma

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