Front Desk Supervisor resume example

Temp position as Front Desk, Hostess & Waitress for owners of the Holiday Inn Express at their new location to aid in setting up and training new team.

• Completed opening and closing checklists to ensure smooth restaurant operations.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Greeted customers, answered questions and recommended specials to increase profits.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Set up dining room to meet hospitality and service standards.
• Resolved customer concerns with friendly and knowledgeable service.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Responded to inquiries and room requests made online, by phone and via email.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Facilitated orientation and training classes to communicate policies and procedures to new hires.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Created and enforced child-based hands on curriculum to promote student interest and receptive learning
• Received high remarks for the creativity of classroom lesson plans and instructional techniques from parents and faculty
• Implemented interesting and creative learning of fine and gross motor skills
• Created sensory stimulation activities on daily basis
• Worked with as young as 8 week old babies up to 3 years old
• Trained floaters in infant room quality assurance and proper care techniques
• Assisted in creating a nurturing environment to establish healthy development.
• Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
• Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
• Organized and led activities to promote physical, mental and social development.
• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
• Escorted children on outings and trips to promote enrichment and maintain safety.

• Computer sales prices, total purchases and processed payments
• Described merchandise and explain operation of merchandise to customers
• Maintained knowledge of current promotions , policies regarding payments, exchanges and security practices
• Placed special orders and called other stores to find desired items
• Recommended items based on customer needs
• Explained information about the quality, value and style of products to influence customer buying decisions
• Operated a register to process cash , checks and credit card transactions
• Replenish floor stock and processed shipments to ensure product availability.
• Contacted new and existing customers to outline benefits of products.
• Fostered relationships with customers to expand customer base and retain business.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Built and maintained relationships with peers and upper management to drive team success.