Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Skills
Customer Service (6 years)
Front Desk
Front Office (2 years)
Guest Service (6 years)
Reception (6 years)
Food Handling
Kitchen Experience
Host/Hostess
Serving Experience
Microsoft Word (6 years)
POS
Phone Etiquette
Cooking
Cleaning Experience
Communication Skills (6 years)
Food Preparation
Cash Handling
Typing (6 years)
Merchandising
Childcare (1 year)
Restaurant Experience
Food Service
Cashiering
Food Safety
Office Management
Upselling
Sales (2 years)
Administrative and business operations (6 years)
Customer Service Skills (6 years)
Finance and accounting (2 years)
Computer skills
Certifications and Licenses
TABC
Teamwork and Collaboration
Verbal and Written Communication
Problem Solving
Reservations Management
Decision Making
Problem-Solving
Online Bookings Management
Customer Service
Invoicing and Billing
Computer Skills
Phone and Email Etiquette
Education and Training
, Expected in 12/2021 – –Texas alcoholic beverage commission sellers certification.
Texas Food Handlers certificate
December 2019 to December 2021
Floral design certification: - GPA:
Stony Point High SchoolRound Rock, TXExpected in 06/2016 – –Diploma: - GPA:
Certifications
Certifications in CPR and AED
IHG Way of Sales Certified
Human Trafficking Prevention Certified
Experience
Mac Property Management - Front Desk Supervisor Kansas City, MO, 05/2016 - Current
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Investigated and independently resolved customer complaints to boost satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Developed new ideas to drive cost-effective guest amenities.
Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Trained and mentor agents in application of software, guest recovery strategies and performance optimization techniques.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Promoted to Sales Manager 2018 -2020 (Pandemic eliminated position)
Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
Quoted pricing and met with clients and hotel management to plan and organize functions.
Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
Supported sales team members to drive growth and development.
Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community.
Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
Conducted market research and reported on competitors.
Temp position as Front Desk, Hostess & Waitress for owners of the Holiday Inn Express at their new location to aid in setting up and training new team.
Completed opening and closing checklists to ensure smooth restaurant operations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Responded to inquiries and room requests made online, by phone and via email.
Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Facilitated orientation and training classes to communicate policies and procedures to new hires.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
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School Attended
Stony Point High School
Job Titles Held:
Front Desk Supervisor
Waitress/Cashier/Front Desk Receptionist
Infant Teacher
Sales Representative
Degrees
Texas alcoholic beverage commission sellers certification.
Texas Food Handlers certificate
December 2019 to December 2021
Floral design certification