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Front Desk Supervisor Resume Example

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FRONT DESK SUPERVISOR
Professional Summary

Friendly and prompt individual with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Work History
09/2019 - CurrentFront Desk Supervisor | Holiday Inn Express & Suites - Wolfforth, TX
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Performed concierge services for guests as needed
  • Planned coverage needs and organized services to support incoming special events
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Kept accounts in balance and ran daily reports to verify totals
  • Created lasting relationships with guests that built loyalty and drove hotel revenue
  • Balanced hotel accounts at end of day
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
  • Checked guests in out of hotel, made reservations and processed payments
  • Maintained transaction security by verifying payment cards against identification
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
03/2017 - 06/2018Mortgage Loan Funder | Capital Mortgage Services - Lubbock, TX
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Coordinated closing process with attorneys, title companies and government clerks
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Evaluated approvals against established bank and government lending standards
  • Upheld complete confidentiality of all submitted information according to release guidelines
  • Set up and completed loan submission packages
  • Handled any conditions sent from underwriting departments
  • Filed completed loan applications with underwriting and made approval or denial recommendations
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms
  • Set up, stored and updated customer files, department records and regulatory paperwork
  • Verified credit histories, personal references and employment backgrounds for each applicant
  • Assessed clients' financial situations to develop strategic financial planning solutions
  • Maintained friendly and professional customer interactions
  • Advised clients on mortgage, education and personal loans
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Reviewed and edited loan agreements to promote efficiency and accuracy
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
07/2010 - 03/2014CNA/Unit Secretary | Covenant medical Center - Lubbock, TX
  • Completed and filed financial documentation for accounting purposes
  • Organized paperwork such as charts and reports for office and patient needs
  • Processed lab paperwork and requests according to physicians' orders
  • Provided information for patient admissions and discharges to foster timely processing
  • Developed training protocols for new unit secretaries
  • Facilitated lab orders and medication administration
  • Managed incoming calls and directed to appropriate department
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Organized patient files and streamlined operations to improve efficiency
Education
08/2004Okawville High School , Okawville, ILDiploma: General Studies
01/2008Southwestern Illinois College, Belleville, ILCNA Certification: CNA
USAF, San Antonio, TXSecurity Forces Specialist : Security Forces Specialist
Skills
  • Safety and security
  • Cash control
  • File management
  • Check-in and check-out procedures
  • VIP guest relations
  • Word processing
  • Cash handling
  • Decision-making abilities
  • Problem-solving skills
  • Time management
  • Team leadership
  • Customer-oriented
  • Quick learner
  • Computer literate
  • MS Office Suite
  • Retail sales
  • Skilled problem solver
  • Motivated team player
  • Multi-line phone talent
  • Credit card processing
  • Detail-oriented
  • Positive and friendly
  • Cash handling and management
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Resume Overview

Companies Worked For:

  • Holiday Inn Express & Suites
  • Capital Mortgage Services
  • Covenant medical Center

School Attended

  • Okawville High School
  • Southwestern Illinois College
  • USAF

Job Titles Held:

  • Front Desk Supervisor
  • Mortgage Loan Funder
  • CNA/Unit Secretary

Degrees

  • Diploma : General Studies
    CNA Certification : CNA
    Security Forces Specialist :

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