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Front Desk Staff Member Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Support services
  • Calendar Management
  • Schedule and calendar management
  • Document control
  • Meticulous and organized
  • Organization and efficiency
  • Office equipment operations
  • Flexible
  • Professional and polished presentation
  • Multitasking and prioritization
  • Service-oriented mindset
  • Security understanding
  • Tech-savvy
Experience
10/2021 to 06/2022 Front Desk Receptionist Planet Fitness Inc. | Aston, Pa,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
05/2021 to 08/2021 Front Desk Staff Member Mynd | Dallas, TX,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Compiled physical and digital documents, charts and reports.
  • Gathered, transcribed and typed medical information into charts.
  • Followed infection control procedures to protect patients and staff in waiting area.
12/2020 to 06/2021 Assistant Parts Town | Addison, IL,

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  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Organized personal tasks to free up cosmetologist to handle professional matters.
  • Produced timely and accurate correspondence for needs such as status updates and routine inquiry letters.
  • Purchased, distributed and arranged supplies to meet routine operational needs.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
  • Managed phone calls from clients during cosmetologist's absences and delivered informative answers to questions.
08/2019 to 05/2021 Customer Service Representative Dacha Beer Garden | Washington, DC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 80+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
06/2014 to 08/2016 Server Company Name | City, State,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Education and Training
Expected in 05/2014 High School Diploma | Jefferson Davis High School, Montgomery, AL GPA:
Expected in | Criminal Justice Alabama State University, Montgomery, AL GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Jefferson Davis High School
  • Alabama State University
Job Titles Held:
  • Front Desk Receptionist
  • Front Desk Staff Member
  • Assistant
  • Customer Service Representative
  • Server
Degrees
  • High School Diploma
  • Some College (No Degree)

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