Front Desk / Security ConciergeKent Security - 14600 biscayne Blvd Miami FL 33181 02/2016 - Current
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Denied entrance to the building to unauthorized persons.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Scheduled weekly inventory pickups and deliveries with vendors.
Multi-line phone talent
Shipping and receiving professional
Strong client relations
Trusted key holder
Security Guard License
Superior customer service
Conflict resolution techniques
Reservations and booking system experience
Special events planning
Courteous and helpful
Customer service focus
Erick is dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Talented, focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge . Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
High School Diploma: Poinciana High School - Orlando, FL2015