Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

  • Answering business telephone inquiries
  • Working as a member of a protective service team
  • Interviewing people to obtain information
  • Answering questions about products and services
  • Providing personnel services
  • Filing documents
  • Working as a member of an office support team
  • Transmitting information electronically
  • Writing ideas
  • Negotiating staff policies and disputes
  • Planning and giving information and help
  • Operating office machines
  • Preparing financial reports
  • Following spoken instructions
  • Inspecting materials to check standards
  • Planning and giving information and help
  • Experienced in Money Orders and Cashier's Check
  • Engaging with Customer and providing solutions
  • Sales Creator
  • Cash Handling
  • Help Improve Financial Lives
  • Connection with others to find solutions
  • Sabre Knowledge
  • Airport/Airline Industry Knowledge
  • Travel- Booking Reservation
  • Leadership
  • Cash Handling, Inspecting, Office machines, Tax Preparation
  • Cashier, Leadership, Personnel, Telephone
  • Counseling, Materials, Policies, Written
  • Customer service, Money, Problem Solving
  • Filing, Office, Research
  • Time management
Work History
06/2009 to Current Front Desk Secretary St. Catherine Of Siena | Hauppauge, NY,
  • Arranged Files & Documents
  • Inspected Machines
  • Assembled Machines
  • Assisted Customer Needs
  • Responsible For Checks, Bills, Machines, Passport Photos
  • Maintained Building (cleaning)
  • Tax Preparation
  • Immigration Prep
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
03/2015 to 09/2019 Jetblue Airways Cit Group | Phoenix, AZ,
  • Provide exceptional customer service
  • Conduct check-in process for Customers via computer
  • Verify Customers' personal identification
  • Tag, lift, and handle Customer luggage
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with our Customers to keep them constantly informed
  • Offer ancillary products to our Customers such as "even more speed" and "even more space"
  • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
  • Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
  • Operation of airport equipment, e.g
  • Customer enplaning/deplaning equipment such a Jet bridge, Turbo way, air stairs, etc
  • Assist Customers with special needs, e.g
  • Customers who need assistance in boarding
  • Crew members will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Ensure and maintain a safe environment and operation
  • Other duties as assigned
  • Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft
10/2013 to 05/2014 Bank Teller Bank Of America | City, STATE,
  • Problem Solving
  • Teller Duties Airport Operations
  • Promoted products or services to each customer to consistently achieve sales targets
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Reconciled cash drawer and resolved discrepancies
  • Counted and packaged currency and coins
  • Turned in excess cash to maintain drawer security
Expected in 12/2020 Associate of Arts | Biology Palm Beach State College , Boca Raton, FL, GPA:
Expected in 06/2013 High school | Dillard High School, Fort Lauderdale, GPA:

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School Attended

  • Palm Beach State College
  • Dillard High School

Job Titles Held:

  • Front Desk Secretary
  • Jetblue Airways
  • Bank Teller


  • Associate of Arts
  • High school

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