Front Desk Reservations Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic and dedicated Administrative Assistant with years of experience in a fast paced office setting and has well-developed administrative skills, including bookkeeping and scheduling. Career-minded individual with talents in handling routine administrative tasks, including preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.

  • Employee Training Staff Management
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Adhere to all policies and procedures including safety guidelines
  • Basic computer, data entry and electronic medical record (EMR)
  • Invoicing, Accounts payable and receivable. Account Auditing
  • Shipping and Receiving of Auto Parts and Repair Supplies
  • Self-motivated, with a high attention to detail, quality and presentation
  • Established New Sales & Business Contracts
  • Troubleshooting Technical Issues & Equipment Maintenance
  • Ability to work independently, effectively manage time and multitask in a fast-paced environment
Education and Training
Boston Reed College Martinez, Ca, Expected in 12/2004 Certification : Clinical Medical Assistant - GPA :
American Heart Association CPR Sacramento, CA, Expected in 06/2019 Certification : BLS - GPA :
Antioch High School Antioch, CA Expected in 06/2000 High School Diploma : - GPA :
Los Medanos College Pittsburg, CA Expected in Associate of Science : Nursing - GPA :
Teampraxis - Front Desk Reservations
Usa Enterprise Sales Executive Datahouse Usa, HI, 03/2021 - Current
  • Monitored reservations to track incoming parties and special events.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with Sales Manager, Housekeeping Manager and General Manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Aloha Professional Auto Body - Auto Collision Estimator & Office Manager
City, STATE, 07/2017 - 10/2020

Aloha professional Auto Body | Eleele, HI

Office Manager/Auto Collision Estimator

07/2017 - 10/2019

  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in a 20% increase in repeat business.
  • Conducted final quality control check of vehicles prior to customer delivery, ensuring each repair is done up to I-CAR standards.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Calculated damage and claim values with Mitchell Auto Repair Software .
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Took photographs and wrote detailed summaries to document damage.
  • Inspected automotive repairs to ensure.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Received new inventory orders and verified completeness and accuracy.
  • Monitored and organized parts/materials storage area to maintain stock replenishment.
  • Juggled multiple projects and tasks to ensure timely fleet pick ups and delivery.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Assisted with performance reviews to identify areas of improvement.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Assisted General Manager with operations game plan and company initiatives implementation.
  • Transformed work area to increase production, reducing turnover, eliminating waste and enhancing quality of work completed.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements. Responsible for all financial transactions including payroll.
Kaiser Permanente - Clinical Medical Assistant
City, STATE, 06/2002 - 10/2015
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Measured patient peak flows to improve workflow efficiency.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Worked in Pediatrics, Family Health, General Surgery, Plastic Surgery, Colorectal Surgery, Minor Surgery, Vascular Surgery, and OBGYN

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Resume Strength

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  • Measurable Results
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  • Target Job

Resume Overview

School Attended
  • Boston Reed College
  • American Heart Association CPR
  • Antioch High School
  • Los Medanos College
Job Titles Held:
  • Front Desk Reservations
  • Auto Collision Estimator & Office Manager
  • Clinical Medical Assistant
  • Certification
  • Certification
  • High School Diploma
  • Associate of Science